Three responsibilities as a correctional worker - Ensure the safety of persons and
property
Establish order
Maitain security
In order to meet your responsibilities you may have to: - 1. Intervene
2. Take responsibility for resolving the situation
3. Get both sides of the story
In chapter (Listening and Responding) you learned how to: - Recognize how to show
someone you are paying attention
Recognize the difference between effective paraphrasing and reflecting techniques and
give examples of each
Identify effective listening and responding techniques
Listening: Problem-solving or Sizing-up requires at least two things as a listener -
Concentrate closely on the person who is talking
Communicate your attention to the person
What are the four main points to remember about Communicating attention while you
listen. - 1. Maintain Eye Contact
2. Attentive Posture, Positioning, and Body Language.
3. Follow the Speaker Verbally
4. Use Silence Effectively
Three overall body language tips. - Sit or lean forward
Keep Still
Be aware of the look on your face
Two ways of using silence effectively - Let yourself be quiet
Let the speaker be quiet sometimes
Name the two techniques that involve Responding - 1. Paraphrasing
2. Reflecting
When Paraphrasing the Words - 1. Determine the Basic Message
2. Rephrase the Key Content
, Two parts of Reflecting - 1. Identify the Basic Feelings
2. Capture the specific mood and feeling in the words and reflect them back to the
speaker.
4 conditions that may lead to a hostage situation - 1. Crime in Progress
2. Riot or Mob Action
3. Inmate Grievance
4. Individual Action
4 Ways of neutralizing a hostage situation - 1. Hostage Negotiations
2. Planned Assault
3. Use Of Chemical Weapons
4. Use of Marksman Fire (Last Resort)
Strategies that have been successful - 1. Accept your role as a Hostage
2. Prepare for Extended Hostage Incident
3. Get as comfortable as appropriate and remove signs of your office.
4. Do not Increase the Stress Level
5. Limit Conversations with Hostage Takers
6. Escape Attempts
7. Emergency Plans
8. Pay Attention to Details
9. Good Listener
10. Stay in Plain View of Hostage Takers
11. Develop Positive Relationship with Hostage Takers
12. Retain Personal Control
13. Resist Rape
14. Follow Hostage Taker Instructions with Reasonable Delay
15. Avoid Certain Discussions
16. Remember Details
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