Should you 100% listen to the client? (Active listening) - Yes
How do you mirror in sales? - Repeat the last sentence of the customer, or ladt couple of words. Imitate
the words to make you seem similar, which makes you seem more trustworthy.
How do you use tactical empathy? - Using what the potential client has strong emotions about, in the
process of selling to them.
What are calibrate questions? - Open ended questions, e.g. how and what?
When do you use calibrated questions? - When you get a response you don't really want.
Make the potential clients feel heard and understood. - Make the potential clients feel heard and
understood.
What should you always have in a deal? - Leverage
Should you yourself get the word out? - Yes
Should you deliver high quality? - Yes
Should you hammer down costs? - Yes
How should you manage your time? - Get the job done quickly whilst maintaining high quality.
Who should you hire? - The best
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