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URAC 3.0Preparation
Audit Questions
with complete
solutions
Patient Care: What is your involvement in
Patient Management? - answer Patient
Management involves prescription
dispensing, reimbursement, counseling and
patient clinical care activities we do. My
involvement depends on the role I am
assigned for the day.
Patient Care: How do we promote drug
adherence? - answer Initial counseling on
the importance of compliance, refill reminder
calls, recommendations to alleviate any side
,effects, and assistance obtaining financial
assistance as needed.
Patient Care: How do you collaborate with
physicians or other healthcare providers
involved in patient care? - answer We
communicate with them regularly over the
phone. If patient has any issue or if we have
a recommendation/update we will call or fax.
Patient Care: How do you advocate for a
patient's access to drugs? - answer
Walgreens has access to many limited
distribution drugs. We also help with prior
authorizations and get patients signed up for
financial assistance programs.
Patient Care: How do you help with prior
authorizations and appeals? - answer We
work with the insurance company and
coordinate obtaining documents from the
prescribers to help facilitate the process.
Patient Care: How do you address language
barriers? - answer We have staff that are
, bilingual, use the Pharmacy Translators
Tools, and other Health Providers or
Caregivers.
Patient Care: If a Patient Emergency
Situation arises, such as a suicide threat,
what would you do? - answer Keep the
patient on the phone and signal a team
member to call 911 as outlined in our Patient
Crisis and Emergency Situation policy.
Patient Care: How do you refer a patient to
external support groups for help as needed? -
answer We refer the patient to local disease
support groups or hospital social service. On
our intranet site and disease state booklets,
there are also national groups we can refer
them to.
Patient Care: How do you communicate
patients' rights and responsibilities? - answer
We have them in our welcome booklet that is
mailed to the patient and on our web page.
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