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LSSGB – Questions With Solutions (Correct & Accurate)
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LSSGB – Questions With Solutions (Correct & Accurate)
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LSSGB – Questions With Solutions (Correct & Accurate)What were the impacts of the virtuous cycle perpetuated by machine
production during the industrial revolution? Right Ans - Mass production,
lowered production cost, increase product, accessibility, increase
consumption, increase demand, increase need for workers, sustain job
growth, increase the standard of living, mass literacy, access to higher
education, and expanded human rights.
What sentiment or mindset challenge beliefs about the "the way we do this
"and set the stage for the industrial revolution? Right Ans - Anti-
traditionalism
muda Right Ans - Is waste that is necessary, but non-value added or waste
that is unnecessary (irrational)
Mura Right Ans - Is unevenness and work demand or workflow or stopping
and starting (variable volume)
Muri Right Ans - Is greater demand than capacity (overburdening) or
pushing people or machines to perform above capacity
What is the difference between system oriented solution and a person
oriented solution? Right Ans - System oriented solutions make errors less
likely to occur or make the impact of an error less significant.
Person oriented solutions attempt to make people less fallible.
How does lean methodology define Value and who defines it? Right Ans -
Value is defined by the customer, and for a step to be value added it must
mean all three value:
1. It must be something the customer is willing to pay for.
2. It must transform the product of service and some way
3. It must be done right the first time.
What are the goals of six sigma? Right Ans - Focuses on variation and
defects. It's goals are to decrease variation in the process to make the
outcomes more predictable, thereby meeting that desires of the customer.
,Microsystems Right Ans - The place where patients, families, and
caregivers meet (e.g., a clinic, an inpatient unit, a rapid response team). Shares
a purpose, patients, professionals, processes, and patterns.
Mesosystem Right Ans - The connection between Microsystems that allow
them to share customers and suppliers (e.g., a service line)
Macro system Right Ans - A large, complex system for delivering a variety
of goods or services (e.g. a hospital or health system)
What is a problem statement? Why is a broad (rather than narrow) problem
statement important? How can you challenge a team to get there? Right
Ans - A concise description of an issue to be addressed or a condition to be
improved upon, highlighting the gap between the current state (What is
Actually Happening) and the desired state (What Should Be Happening).
If it takes a too narrow or too shallow view it limits a team's access to
potential solutions. Problem prompt questions can help broaden the view of
the problem.
Asking "So what?" Can challenge a team to articulate a problem statement
about what IS rather than what IS NOT.
What is a global aim statement? Right Ans - It is a declaration of what we
are working together to accomplish. It communicates why the work is
valuable and urgent, and places parameters on the work.
It includes neither measurable nor time bound objectives. We simply don't
know enough about the nature of our problem at this point to know what
degree of improvement is possible, how quickly it can be achieved, or which
strategies we will use to achieve it.
What is a SIPOC(R) and how should it be approached? Right Ans - It stands
for suppliers, inputs, process, outputs, customers, and requirements.
It outlines the primary workflow (process), identifies what is necessary for
production (input), and what should be produced (outputs), identifies the
stakeholders (customers and suppliers), and guides the team to custom focus
measurable objectives (requirements). It's the "balcony view" of the process
on one sheet of paper. It is completed in a particular order to trigger a high-
level, but comprehensive, evaluation of the workflow, starting in the middle
with the process and then working outward.
, What are the primary components of a charter? Right Ans - ARGOS -
accountability, resources, goals, objectives, scope
What are the team roles? Right Ans - Team leader, team, facilitator, team
members, executive sponsor
What is the responsibility of a team leader? Right Ans - The primary point
of contact for the team, communicates with department leadership and
Frontline staff, and shows that the work of the team is forward during in
between meetings, assigns and delegates the work, helps the team resolve its
problems
What is the role of a team facilitator? Right Ans - Guides the team and using
PI tools, monitors, and manages group dynamics, helps the team with visual
presentation of data and information
What is the role of team members? Right Ans - Provides content expertise
into the workflow, conduct test of change and provide feedback, access to
information conduits with people who are not the project team
What are the responsibilities of the executive sponsor? Right Ans -
Authorizes team deployment, delegates authority over the workflow, holds
the team accountable to produce results, hold stakeholders accountable to
participate as required, assist with resources and barriers
What are the goals of a kickoff meeting? Right Ans - Defined the project
(purpose, workflow, requirements)
Defined the team and it's norms - (team rules, ground rules, communication
plan)
Define the approach - (meeting format, improvement process, plan the next
meeting)
What are the three meeting phases and what are they used for? Right Ans -
Pre-meeting: identify the aim of the upcoming meeting, review assignments
from the last meeting, create a time agenda, share the agenda with the team in
advance
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