What is Six Sigma? Right Ans - -Problem Solving Approach
-Use statistics to prioritize, make decisions, develop innovative solutions
-Focus on eliminating variance
Benchmark Measures of Six Sigma Right Ans - -Variation
-Quality
-Process Capability
-Performance
Six Sigma Normal Curve Right Ans - 1 Sigma- 69%
2 Sigma -69.15%
3 Sigma-99.32%
4 Sigma- 99.38%
5 Sigma- 99.98
6 Sigma-99.999998%
Fundamentals of Six Sigma Right Ans - Any variance can be:
1.Identified
2. Quantified
3. Eliminated
DATA DRIVEN
DFSS-Design for Six Sigma
Levels of Six Sigma Right Ans - 3 Sigma-Just do it improvement based in
logic or intuition
4 Sigma- Low hanging fruit, local processes, apparent
5 Sigma- Majority of opportunities, clearly define, look for design
improvement
6 Sigma-Game changing, redesign for more saving, DFSS
Is Six Sigma Right for Everyone Right Ans - No! Intuition and simple
problem solving
Six Sigma Management Pyramid (top to bottom) Right Ans - Champions-
advocate
Process Owners- managers
Green Belt
, Black Belt
Master Black Belt
Voice of Customer Right Ans - -who is the customer
-acceptable output
-inside bounds of lines on bell curve
Voice of Process Right Ans - -Limits of process
-independent of VOC
-whole bell curve
Defects Right Ans - -Define by the customer
-Outside control limit (lines on bell curve)
-Measurable
Control Limits Right Ans - -Specs that define acceptable range, anything
outside is defect
CTQ Right Ans - critical to quality characteristics:
-Service
-product
-process
DMAIC Right Ans - Define-identify VOC, VOP Prob Statement
Measure-
Analyze
Improve
Control-control plan
How are processes created? Right Ans - Repetition
Problem Solving Process Right Ans - 1)Practical Problem
2)Statistical Problem
3)Statistical Solution
4)Practical Solution
How Should Bell Curve Look Right Ans - Skinny with little to no tails
Problem Statement Fundementals Right Ans - -Clear
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