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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS
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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS
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CPI CERTIFICATION TEST QUESTIONS ANDANSWERS
4 behavior levels - answers -1. Anxiety
2.defensive
3. Acting out person
4. Tension reduction
Staff attitude and approach to anxiety - answers -be supportive
An emphatic non-judgemental attempt to alleviate anxiety
Staff attitude and approach to defensive - answers -directive-attempt to control the
situation and begin to set limits
Staff attitude and approach acting out person - answers -non-violent physical crisis
intervention
Staff attitudes for tension reduction - answers -therapeutic rapport decrease in energy
regaining of rationality
Integrated experience - answers -we can set the tone for whether or not the behavior
escalates or de-escalates
Non-verbal-proxemics (personal space) - answers -area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.
Kinesics (body language) - answers -non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the cpi supportive stance - answers -safety
Less threatening
Communicates respect
Components of the communication pyramid - answers -verbal communication, para
verbal coomunication, and non-verbal communication
What is paraverbal communication - answers -how we say what we say
Three components of paraverbal communication - answers -tone
Volume
Cadence
, Total voice control
What is the verbal escalation continuum? - answers -the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-reduction
What is questioning - answers -information-seeking
What is an intervention for questioning - answers -give a rational response
Redirect
What is refusal? - answers -non-compliance
What is an intervention for refusal - answers -set limits
Give options
Name the 3 control dynamics - answers -1. Reduce upper body strength by conrolling
arms as weapons
2. Reduce lower body strength by managing the back incline
3. Reduce mobility by close body contact
What should you consider when putting together a crisis team? - answers --2 to 5
people per acting out person
Consider how your team is called
Consider the physical location of your team
Consider who will be on the team
Name 3 reasons to use a team instead of solo intervention - answers -1. Safety
2. Professionalism
3. Litigation
Three characteristics of team leader - answers -1. 1st person on the scene
2. Confident and competent
Best rapport with client
Name the team leader duties - answers -1. Assess the situation
2. Plan the intervention
3. Direct the team
4. Communicate with the client
Auxiliary team member duties - answers -c-a-r-e
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