CFA TEST
What is Truett Cathy's life verse? - ANS proverbs 22:1
A____ _____ is rather to be chosen than ______ _____. - ANS good name; great riches
To_______ ________ by being a _______ ________of all that is _______ to us. - ANS glorify
God; faithful steward; entrusted
To have a ______ _______ on _______ who come in contact with Chick Fil A - ANS positive
impact; all
Raving fan: Someone who_____ _____ ____, _____ _____ ____, and tells ____ and ____
about chick fil a. - ANS comes more often; pays full price; us; others
Develop ______ with guests through meeting _____ requirements ____ ____, _____ _____ -
ANS trust; quality; all day; every; day
Ensure guests ____ ______ ___ by meeting ___ ____ _____ requirements. - ANS feel cared
for; 2nd mile service
Strengthen ____ with guests and the _______ by investing in our ______ _______. - ANS
relationships; community; unique assets
4 components of operational excellence - ANS taste
speed
Attentive and Courteous
Cleanliness
taste: serve _____ food - ANS cravable
Speed: be ______ ____ - ANS surprisingly fast
Attentive and Courteous: Enthusiastically fulfill the ____ - ANS core 4
Cleanliness: Offer a _____ ______ environment - ANS refreshingly clean
______ ______ to tables for _____ _____ guests
_______ ______ - ANS carry meals; high needs
table touchins
What is Truett Cathy's life verse? - ANS proverbs 22:1
A____ _____ is rather to be chosen than ______ _____. - ANS good name; great riches
To_______ ________ by being a _______ ________of all that is _______ to us. - ANS glorify
God; faithful steward; entrusted
To have a ______ _______ on _______ who come in contact with Chick Fil A - ANS positive
impact; all
Raving fan: Someone who_____ _____ ____, _____ _____ ____, and tells ____ and ____
about chick fil a. - ANS comes more often; pays full price; us; others
Develop ______ with guests through meeting _____ requirements ____ ____, _____ _____ -
ANS trust; quality; all day; every; day
Ensure guests ____ ______ ___ by meeting ___ ____ _____ requirements. - ANS feel cared
for; 2nd mile service
Strengthen ____ with guests and the _______ by investing in our ______ _______. - ANS
relationships; community; unique assets
4 components of operational excellence - ANS taste
speed
Attentive and Courteous
Cleanliness
taste: serve _____ food - ANS cravable
Speed: be ______ ____ - ANS surprisingly fast
Attentive and Courteous: Enthusiastically fulfill the ____ - ANS core 4
Cleanliness: Offer a _____ ______ environment - ANS refreshingly clean
______ ______ to tables for _____ _____ guests
_______ ______ - ANS carry meals; high needs
table touchins
