MANA CHAPTER 1 Questions and Answers

MANA CHAPTER 1 Questions and Answers Which of the following statements is true of efficiency? Efficiency alone is not enough to ensure an organization's success. Managers must strive to achieve _____ to ensure organizational success. a. abrasive management principles b. power and control c. efficiency and effectiveness d. absolute control over employees efficiency and effectiveness Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:02 / 0:15 Full screen Brainpower Read More Woodwox Inc. is a famous online furniture store known for its high quality furniture. To achieve 100% customer satisfaction, it has recently introduced a scheme wherein customers can custom design their own furniture by choosing from a range of base frames, fabrics, designs, and colors listed on the company's website. Woodwox is trying to achieve _____. a. autonomy b. efficiency c. synergy d. effectiveness effectiveness The management function of _____ involves determining organizational goals and a means for achieving them. a. planning b. controlling c. motivating d. commanding planning In the context of management functions, identify a true statement about planning. a. It encourages people to think of better ways to do their jobs. b. It involves taking corrective action when progress is not being made. c. It encourages employees to openly express their thoughts and feelings. d. It is the ability to respond to problems that require immediate action. It encourages people to think of better ways to do their jobs. The management function of _____ involves deciding who will work for whom in a company. a. controlling b. leading c. planning d. organizing organizing Juan, who manages the marketing unit of a company, is responsible for deciding what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of interacting with customers. In this scenario, which of the following management functions is Juan performing? a. Organizing b. Controlling c. Disseminating d. Leading Organizing The management function of _____ involves inspiring and motivating workers to work hard to achieve organizational goals. a. planning b. organizing c. leading d. controlling leading A leader should: a. ideally employ an autocratic style of management. b. strive for improving only the efficiency in an organization. c. motivate workers to work hard to achieve organizational goals. d. hire employees based on their political connections. motivate workers to work hard to achieve organizational goals. Which of the following statements is true of the management function of controlling? a. It involves taking corrective action when progress is not being made. b. It involves creating a positive organizational culture through language. c. It involves inspiring and motivating workers to achieve organizational goals. d. It involves deciding where decisions will be made and who will do what jobs. It involves taking corrective action when progress is not being made. The basic _____ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards. a. planning b. control c. organizing d. customization control _____ are responsible for the overall direction of an organization. a. Team leaders b. Middle managers c. Top managers d. First-line managers Top managers Which of the following positions is held by a top manager? a. Team leader b. Vice president c. Group facilitator d. General manager Vice president _____ hold positions such as plant manager, regional manager, or divisional manager. a. Team leaders b. First-line managers c. Top managers d. Middle managers Middle managers _____ monitor and manage the performance of the subunits and individual managers who report to them. a. Middle managers b. Team leaders c. Top managers d. First-line managers Middle managers _____ hold positions such as office manager, shift supervisor, or department manager. a. Top managers b. Middle managers c. First-line managers d. Structural managers First-line managers Which of the following is one of the responsibilities of first-line managers? a. Strategy implementation b. Subunit performance management c. Change management d. Teaching and training Teaching and training Jonathan is a shift supervisor at Carlton Inc. He is responsible for managing and monitoring the performance of entry-level employees. He is also responsible for short-term planning. This scenario illustrates that Jonathan is a _____. a. top manager b. team leader c. middle manager d. first-line manager first-line manager Primavia Textiles Inc. is opening a new manufacturing facility. Cathy, a manager, has to deliver a speech at the opening ceremony of the facility about the goals that the company hopes to achieve through this new facility. She also has to greet clients who would be attending the ceremony. In this scenario, Cathy will be performing the _____. a. disseminator role b. figurehead role c. monitor role d. leader role figurehead role In the context of managerial roles, in the liaison role, managers: a. respond to problems that demand immediate action. b. share information with others in their departments. c. scan their environment for information. d. deal with people outside their units. deal with people outside their units. Dean is a manager in the research department of Infinity Inc. One of the chief engineers in the research department delivers a set of key product test results to Dean. Dean passes that information on to the marketing and branding departments so that they can create a marketing campaign. He then writes a summary of the test results for the head of his department. In this scenario, Dean has taken up the _____. a. liaison role b. figurehead role c. disseminator role d. entrepreneur role disseminator role