Essentials of Nursing Leadership CH8 7e || with Errorless
Solutions 100%.
Which of the following is a positive side to conflict?
A. Identifying roadblocks to progress
B. Alleviation of stress symptoms
C. Recognition of the differences in individuals
D. Development of constructive methods of communication correct answers ANS: D
Page: 118
A. This is incorrect. Successful conflict resolution leads to individuals seeing one another as
having similar needs rather than as roadblocks to progress.
B. This is incorrect. One negative side of conflict is the development of stress symptoms.
C. This is incorrect. Successful conflict management leads to seeing the similarities between
individuals and finding commonalities.
D. This is correct. Successful conflict management leads to the development of constructive
methods of communication.
Which of the following is an example of a relationship conflict?
A. A registered nurse (RN) who reports to the nurse manager that another staff member has
refused an assignment
B. A discussion of how current policies restrict implementing evidence-based practice
C. A disagreement about continuity of care for high acuity patients
D. An issue with tardiness that is being handled through the creation of new policies correct
answers ANS: A
Page: 118
A. This is correct. Relationship conflicts are related to personal and social issues.
B. This is incorrect. Work-related issues, such as hospital policies, are task-related conflicts.
C. This is incorrect. Work-related issues, such as coordination of workflow, are task-related
conflicts.
D. This is incorrect. Work-related issues, such as new policies, are task-related conflicts.
Which of the following most accurately describes bullying?
A. Bullying involves an individual becoming overly demanding over another.
B. Bullying involves an individual trying to exert power over another.
C. Bullying only occurs laterally.
D. Bullies often have multiple targets. correct answers ANS: B
Page: 118
A. This is incorrect. Bullying is more than being overly demanding.
B. This is correct. Bullying involves behaviors that exert power over others.
C. This is incorrect. Bullying can be horizontal or lateral.
D. This is incorrect. Bullies often single out just one target.
Which of the following is a cause of work intensification?
, A. Inequities in care delivery
B. Physicians disregarding input from other team members
C. Behaviors intended to exert power over others
D. Emphasis on cost reduction correct answers ANS: D
Page: 119
A. This is incorrect. Inequities in care delivery are one example of disparity.
B. This is incorrect. Differences in perceived status and authority can cause physicians to
disregard input from other team members.
C. This is incorrect. Bullying includes behaviors intended to exert power over others.
D. This is correct. Staff shortages and emphasis on cost reduction cause work intensification.
An RN is caring for a 93-year-old patient who has a living will, but whose children have decided
their parent should be a full code. The patient has coded twice. The other staff members do not
seem to have any issues with the situation, but the RN feels distressed. Which of the following
best describes this source of conflict?
A. Scarcity, safety, and security
B. Competition between groups
C. Ethical conflict
D. Cultural differences correct answers ANS: C
Page: 120
A. This is incorrect. Scarcity, safety, and security are sources of conflict when the emphasis on
cost savings results in possible layoffs for employees.
B. This is incorrect. Competition between groups occurs when some team members feel they
have authority over others.
C. This is correct. Moral distress occurs when an RN is faced with a situation that violates the
RN's personal or professional ethics.
D. This is incorrect. Cultural differences include language differences, attitudes, and biases that
make communication a challenge and create conflict.
Which of the following is true regarding conflict resolution?
A. The purpose of conflict resolution is to improve team efficiency.
B. Compromise is the intent of conflict resolution.
C. If one side wins, the other side loses.
D. When a full-blown conflict occurs, problem-solving is necessary. correct answers ANS: A
Page: 120
A. This is correct. The purpose of conflict resolution is not winning arguments, but to work
together more efficiently.
B. This is incorrect. The fixed pie myth of conflict resolution is that winning can be split in equal
amounts.
C. This is incorrect. The devaluation reaction myth of conflict resolution is the belief that when
one side gets what they want, it will be bad for the other side.
D. This is incorrect. When a full-blown conflict occurs, negotiation of a settlement is necessary.
Problem-solving may be enough to settle disagreements when they first arise.
Solutions 100%.
Which of the following is a positive side to conflict?
A. Identifying roadblocks to progress
B. Alleviation of stress symptoms
C. Recognition of the differences in individuals
D. Development of constructive methods of communication correct answers ANS: D
Page: 118
A. This is incorrect. Successful conflict resolution leads to individuals seeing one another as
having similar needs rather than as roadblocks to progress.
B. This is incorrect. One negative side of conflict is the development of stress symptoms.
C. This is incorrect. Successful conflict management leads to seeing the similarities between
individuals and finding commonalities.
D. This is correct. Successful conflict management leads to the development of constructive
methods of communication.
Which of the following is an example of a relationship conflict?
A. A registered nurse (RN) who reports to the nurse manager that another staff member has
refused an assignment
B. A discussion of how current policies restrict implementing evidence-based practice
C. A disagreement about continuity of care for high acuity patients
D. An issue with tardiness that is being handled through the creation of new policies correct
answers ANS: A
Page: 118
A. This is correct. Relationship conflicts are related to personal and social issues.
B. This is incorrect. Work-related issues, such as hospital policies, are task-related conflicts.
C. This is incorrect. Work-related issues, such as coordination of workflow, are task-related
conflicts.
D. This is incorrect. Work-related issues, such as new policies, are task-related conflicts.
Which of the following most accurately describes bullying?
A. Bullying involves an individual becoming overly demanding over another.
B. Bullying involves an individual trying to exert power over another.
C. Bullying only occurs laterally.
D. Bullies often have multiple targets. correct answers ANS: B
Page: 118
A. This is incorrect. Bullying is more than being overly demanding.
B. This is correct. Bullying involves behaviors that exert power over others.
C. This is incorrect. Bullying can be horizontal or lateral.
D. This is incorrect. Bullies often single out just one target.
Which of the following is a cause of work intensification?
, A. Inequities in care delivery
B. Physicians disregarding input from other team members
C. Behaviors intended to exert power over others
D. Emphasis on cost reduction correct answers ANS: D
Page: 119
A. This is incorrect. Inequities in care delivery are one example of disparity.
B. This is incorrect. Differences in perceived status and authority can cause physicians to
disregard input from other team members.
C. This is incorrect. Bullying includes behaviors intended to exert power over others.
D. This is correct. Staff shortages and emphasis on cost reduction cause work intensification.
An RN is caring for a 93-year-old patient who has a living will, but whose children have decided
their parent should be a full code. The patient has coded twice. The other staff members do not
seem to have any issues with the situation, but the RN feels distressed. Which of the following
best describes this source of conflict?
A. Scarcity, safety, and security
B. Competition between groups
C. Ethical conflict
D. Cultural differences correct answers ANS: C
Page: 120
A. This is incorrect. Scarcity, safety, and security are sources of conflict when the emphasis on
cost savings results in possible layoffs for employees.
B. This is incorrect. Competition between groups occurs when some team members feel they
have authority over others.
C. This is correct. Moral distress occurs when an RN is faced with a situation that violates the
RN's personal or professional ethics.
D. This is incorrect. Cultural differences include language differences, attitudes, and biases that
make communication a challenge and create conflict.
Which of the following is true regarding conflict resolution?
A. The purpose of conflict resolution is to improve team efficiency.
B. Compromise is the intent of conflict resolution.
C. If one side wins, the other side loses.
D. When a full-blown conflict occurs, problem-solving is necessary. correct answers ANS: A
Page: 120
A. This is correct. The purpose of conflict resolution is not winning arguments, but to work
together more efficiently.
B. This is incorrect. The fixed pie myth of conflict resolution is that winning can be split in equal
amounts.
C. This is incorrect. The devaluation reaction myth of conflict resolution is the belief that when
one side gets what they want, it will be bad for the other side.
D. This is incorrect. When a full-blown conflict occurs, negotiation of a settlement is necessary.
Problem-solving may be enough to settle disagreements when they first arise.
