NCOM 1000 Final Question and answers already passed 2024/2025
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NCOM 1000
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NCOM 1000
NCOM 1000 Final Question and answers already passed 2024/2025 NCOM 1000 Final (unit 7)
Conflict
disagreement arising from differences, in whih. the ability to achieve a goal is impacted
Factors contributing to conflict
lack of communication, different values and personalities, different ...
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NCOM 1000 Final (unit 7)
Conflict
disagreement arising from differences, in whih. the ability to achieve a goal is
impacted
Factors contributing to conflict
lack of communication, different values and personalities, different goals,
unclear communications can cause:
Thomas-Kilmann Conflict Mode Instrument
helps understand your natural tendencies for managing conflict
TK mode: Avoiding
- non-confrontation
- passive
- low assertiveness and cooperation
- avoids conflict completely
- appropriate for trivial issues, needing more. time, or no chance at winning
TK mode: Accomodation
- non-confrontation
- low-assertiveness, high cooperation
- appropriate when incorrect maintaing harmony, the issue is not important to
oneself, or wanting a favor
TK mode: Compromising
- moderate assertiveness and cooperation
- appropriate when goals are equally important, both sides agree to make
sacrifices, quick fix is needed
TK mode: Collaboration
- high-assertiveness, high cooperation
- all needs are met
- appropriate when both parties have valid concerns and insights, and are
committed
Conflct Resolution Principles
Method and process used in facilitating the peaceful ending of conflict
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