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Chapter 15 Ensuring Quality Care Exam Questions and Answers
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Chapter 15 Ensuring Quality Care ExamQuestions and Answers
Institute iiof iiMedicine ii(IOM) iidefines iiquality iias ii- iiAnswers ii-***the iidegree iito iiwhich
iihealth iiservices iifor iiindividuals iiand iipopulations iiincrease iithe iilikelihood iiof iidesired
iihealth iioutcomes iiand iiare iiconsistent iiwith iicurrent iiprofessional iiknowledge
***its iithree iiaccepted iielements iiare iistructure, iiprocess, iiand iioutcome, iiwhile iicare
iishould iibe iisafe, iieffective, iiclient iicentered, iitimely, iiefficient, iiand iiequitable
Four iitiered iiapproach iito iireduce iithe iinumber iiof iierrors iiand iiimprove iithe iiquality iiof
iihealthcare ii- iiAnswers ii-***Establish iileadership, iiresearch, iitools, iiand iiprotocols iito
iienhance iithe iisafety iiknowledge iibase
***Develop iia iipublic iimandatory iinational iireporting iisystem iiand iiencourage
iiparticipation iiin iivoluntary iireporting iisystems ii
***Use iioversight iiorganizations, iihealth-care iipurchasers, iiand iiprofessional
iiorganizations iito iiincrease iiperformance iistandards iiand iiexpectations iifor iisafety
iiimprovements
***Implement iisafety iisystems iiat iithe iipoint iiof iicare iidelivery iiin iihealthcare
iiorganizations
Six iiAims iifor iiImprovement iiif iiquality iiof iicare ii- iiAnswers ii-***Safe: iiavoiding iiinjuries iito
iiclients iifrom iithe iicare iithat iiis iiintended iito iihelp iithem
***Effective: iiProviding iiservices iibased iion iiscientific iiknowledge iito iiall iiwho iicould
iibenefit, iiand iirefraining iifrom iiproviding iiservices iito iithose iinot iilikely iito iibenefit
***Patient-centered: iiProviding iicare iithat iiis iirespectful iiof iiand iiresponsive iito iiindividual
iipatient iipreferences, iineeds, iiand iivalues, iiand iiensuring iithat iipatient iivalues iiguide iiall
iiclinical iidecisions ii
***Timely: iiReducing iiwaits iiand iisometimes iiharmful iidelays iifor iiboth iithose iiwho
iireceive iiand iithose iiwho iigive iicare
, ***Efficient: iiAvoiding iiwaste, iiincluding iiwaste iiof iiequipment, iisupplies, iiideas, iiand
iienergy
***Equitable: iiProviding iicare iithat iidoes iinot iivary iiin iiquality iibecause iiof iipersonal
iicharacteristics iisuch iias iigender, iiethnicity, iigeographic iilocation, iiand iisocioeconomic
iistatus
Redesign iielements iifor iihealthcare iiincluded ii- iiAnswers ii-***evidence-based iidecision-
making
***safety
***client iias iia iisource iiof iicontrol
***individualized iiclient-centered iicare
***transparency ii
***anticipated iineeds
***decreased iiwaste
***interdisciplinary iicooperation ii
***collaboration
***communication
Quality iiAssurance iiinitiatives iiare iiessential ii- iiAnswers ii-****when iiefforts iiare iibeing
iimade iito iicut iicosts iiand ii,at iithe iisame iitime,maintain iihigh iistandards iiof iicare
To iiensure iihigh-quality iicare,the iihealth-care iiindustry iiborrowed iithe iiphilosophy iiof ii-
iiAnswers ii-***continuous iiquality iiimprovement ii(CQI) iifrom iithe iibusiness iiworld
According iito iithe iiCQI iiphilosophy ii- iiAnswers ii-*** iithere iiare iiinternal iicustomers iiand
iiexternal iicustomers
The iiexternal iicustomers iiare ii- iiAnswers ii-***clients iiand iitheir iifamilies
The iiinternal iicustomers iiare ii- iiAnswers ii-***individuals iiworking iiwithin iithe iihealthcare
iisetting
Continuous iiquality iiimprovement, iialso iiknown iias iitotal iiquality iimanagement ii(TQM) ii-
iiAnswers ii-***is iibased iion iithe iibelief iithat iithe iiorganization iiwith iihigher-quality
iiservices iiwill iicapture iia iigreater iishare iiof iithe iimarket iithan iicompetitors iiwith iilower-
quality iiservices
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