off the scale - Answer-- Disruptive innovation
- Frame-breaking, mold-breaking
- Redraw dramatically organization and sector boundaries
deeper - Answer-Paradigm shift, strategic change, third order change - new ways of
thinking and solving problems, whole system change, new ways of doing business
Deep Change - Answer-change the mission, vision, values, the organization's
philosophy, in order to symbolize a radical shift in thinking and behavior
Sustaining innovation - Answer-improve business planning to symbolize a shift in
thinking
tighten up on documentation, reporting, controls
shallow change - Answer--fine tuning; cut costs, improve efficiencies
-constantly "nibble away" making minor improvements
not on the scale - Answer-"Sweat the small stuff"- quickly solve the minor annoying
problems that nobody has bothered to fix; "grease the wheels"
key number of failures - Answer-70 percent
Controlling - Answer-top-down view of management
Shaping - Answer-participative style of management
intended - Answer-change is a result of planned action
partially - Answer-change may need to be re-modified after implemented
unintended - Answer-forces beyond the control of the change manager
director - Answer-intended and controlling
navigator - Answer-partially and controlling
caretaker - Answer-unintended and controlling
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