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CSAM Study Guide – Complete With Accurate Solutions
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CSAM Study Guide – Complete With Accurate Solutions
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CSAM Study Guide – Complete With Accurate SolutionsWho is IAITAM? Right Ans - IAITAM is the recognized Global Resource for
ITAM Best Practices, Education, Certification, Networking and defining the
profession since 2002.
What is IAITAM's mission? Right Ans - Global professional association for
individuals, organizations and providers involved in any aspect of the lifecycle
processes for IT assets of every size and industry.
Lifecycle Management Right Ans - The process of managing assets from the
moment they are considered until their disposal.
IT asset generates artifacts, and examples of artifacts include: Right Ans -
Requests
Software Licenses
Certificates of Destruction
Ownership
Justification
Approvals
Proofs of Payment
IT Standards
Configurations
Vendor Management
Technical Evaluations
Contracts
Usage
Dependencies
Policies
Set _______________ need to be assigned throughout ITAM business units.
Right Ans - Responsibilities
______ is now required by many organizations. Right Ans - SAM (Software
Asset Management)
Separate the roll-out of a program into ________, ____________ __________. Right
Ans - Quick, successive phases
,A mature ITAM Program leads to... Right Ans - Risk mitigation
"Developing a strategic ITAM process puts the ________ __________ and ________
_________ back into the hands on the consumer." -Barbara Rembiesa, IAITAM
CEO & President Right Ans - Buying power and asset control
SAM is the set of business practices that support the management of software
for an organization in a ____________ and ____________ way. Right Ans -
Responsible and productive
Request For Information (RFI) Right Ans - A formal request by a customer
to vendors for information regarding a service or product that the customer is
considering for acquisition.
Request For Proposal (RFP) Right Ans - A formal request by a customer to
select vendors for information regarding a service or product and how that
product or service addresses the customer's specific requirements. Expected
conclusion of the RFP process is a product or service will be chosen.
Request For Bid (RFB) & Request For Quote (RFQ) Right Ans - A selection
strategy where the terms, conditions, and specifications are described and
limited. Price is a significant criterion. Responses are not subject to
negotiation.
Total Cost of Ownership (TCO) Right Ans - A financial estimate designed to
help consumers and organizational managers assess direct and indirect costs,
commonly related to software or hardware. TCO is a type of full cost
accounting.
Return on Investment (ROI) Right Ans - The ratio of money gained or lost
on an investment relative to the amount of money invested.
Compatibility Right Ans - A determination of whether the acquisition is
usable in the established IT environment and against future plans.
Benchmarking Right Ans - Benchmarking is measuring a product, service,
or process to establish a foundational evaluation. This measurement is used
evaluate results of successive improvements or changes over time.
, Benchmark Right Ans - Tests for the impact of the software, including:
• Training requirements (including Help Desk)
• Network configuration
• Performance
• Impact on related resources
• Ease of asset management
What does "Pre-Acquisition Management of Software Assets" mean? Right
Ans - The organization has a formal process for identifying need, identifying
sources, strategically planning purchases, controlling receipt and distribution,
closely monitoring utilization along with moves adds and changes, and
monitoring eventual disposal. It tends to recognize and "pre-plan" the entire
lifecycle of a given asset - including the myriad of ways in which the asset
interacts with other assets and operations across the organization
What are the consequences of "Post-Acquisition Management"? Right Ans -
Limits the ability of the Asset Manager to effectively negotiate the terms and
conditions of the software license, maintenance / support agreement, lease or
other legal documents regulating the lifecycle of the asset
Acquisition Management goals include... Right Ans - Finding cost-effective
assets
Who is the best choice to host the asset selection committee? Right Ans -
The IT Asset Manager
Non-standard requests require what kind of calculations? Right Ans -
TCO/ROI calculations
Which role(s) is/are responsible for Certificate of Authenticity (COA), End
User License Agreement (EULA), and Key Codes? Right Ans - IT Asset
Manager
Which role(s) is/are responsible for Invoice, Packing slip, and Proofs of
Purchase (POP)? Right Ans - Financial
Which role(s) is/are responsible for Manuals, Warranty Information,
Maintenance Information, and Key Codes? Right Ans - Help Desk
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