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OMIS 430 Exam 1 Question and answers rated A+ OMIS 430 Exam 1 operations the part of a business organization that is responsible for producing goods or services operations management the management of systems or processes that create goods and/or provide services goods physica...

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  • 6 de noviembre de 2024
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OMIS 430 Exam 1
operations
the part of a business organization that is responsible for producing goods or
services




operations management
the management of systems or processes that create goods and/or provide
services




goods
physical items that include raw materials, parts, sub-assemblies, and final
products




- automobiles
- computer
- oven
- shampoo
Example of goods:




services

,activities that provide some combination of time, location, form or
psychological value




- air travel
- education
- haircut
- legal counsel
Examples of services:




value-added
the difference between the cost of inputs and the value of outputs




product packages
a combination of goods and services that can make a company more
competitive




supply chain
a sequence of activities and organizations involved in producing and
delivering a good or service




Marketing, Operations, Finance
Basic functions of the Business Organization:

,Inputs -> Transformation/Conversion Process -> Control & Outputs -> Control
-> Measurement and Feedback back to inputs and transformation
Transformation Process




feedback
measurements taken at various points in the transformation process




control
the comparison of feedback against previously established standards to
determine if corrective action is needed




Goods are tangible and services are act-oriented
Difference between goods and services




manufacturing is good-oriented and service is act-oriented
Difference between manufacturing and service




1. Jobs are less structured

, 2. Customer contact is higher
3. Worker skill levels are low
4. Employee turnover is high
5. Input variability is higher
6. Performance can be affected by factors outside of managers control
Challenges of Managing Services:




process
one or more actions that transform inputs into outputs




1. upper-management processes
2. operational processes
3. supporting processes
Three categories of business processes:




upper-management processes
govern the operation of the entire organization




operational processes
core processes that make up the value stream

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