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PACE ASAP Certification (2024) Exam Questions and Answers 100% Solved
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PACE ASAP Certification (2024) Exam Questions and Answers 100% Solved Serial Tasking - Completing one task after another in order of priority Convergent thinking - Relies on reason and logic to find the one best answer to a question Divergent thinking - Focuses on producing a broad variety of ...

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  • 9 de diciembre de 2024
  • 20
  • 2024/2025
  • Examen
  • Preguntas y respuestas

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  • pace

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PACE ASAP Certification (2024) Exam

Questions and Answers 100% Solved


Serial Tasking - ✔✔Completing one task after another in order of priority

Convergent thinking - ✔✔Relies on reason and logic to find the one best

answer to a question

Divergent thinking - ✔✔Focuses on producing a broad variety of ideas

Levels of Communication - ✔✔1. Casual

2. Critical

3. Crucial

Crucial Communication Components - ✔✔Opposing opinions, high stakes,

strong emotions

Communication Cycle - ✔✔Sender > Message > Receiver

Main 3 Components of Communication - ✔✔1. Word Choice

2. Tone of Voice

3. Body Language

Word Choice (% of meaning) - ✔✔10%


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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

,Tone of Voice (% of meaning) - ✔✔35%

Body Language (% of meaning) - ✔✔55%

Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis

Body Language Elements - ✔✔Eye Contact, Facial Expression,

Positioning, Gestures

Context Elements - ✔✔Place, People, Purpose

Non-Verbal Listening Skills - ✔✔Don't interrupt, remove distractions, nod,

mirror the communicator, take notes

Verbal Listening Skills - ✔✔Probe, clarify, paraphrase, reflect, encourage

4 Communication Styles - ✔✔1. The Director

2. The Socializer

3. The Thinker

4. The Relator

inflection - ✔✔Change in pitch or tone of the voice

The director - ✔✔Direct and guarded

The thinker - ✔✔Indirect and guarded

The realator - ✔✔Indirect and open

The socializer - ✔✔Direct and open

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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

, Elements of Emotional Intelligence (EQ) - ✔✔personal competence and

social competence

Personal Competence (EQ) Elements - ✔✔self awareness and self

management

social competence (EQ) Elements - ✔✔social awareness and relationship

management

self-awareness (EQ) - ✔✔understand your own emotions

self-management (EQ) - ✔✔Managing your own emotions and behaviors

social awareness (EQ) - ✔✔Identify and understand the emotions of others

relationship management (EQ) - ✔✔Manage interactions with others

successfully

prescriptive feedback - ✔✔Offer a solution for the problem, what they can

do different next time

descriptive feedback - ✔✔State what didn't work and why, no judgement l,

stick to the facts

Receiving Positive Feedback - ✔✔Accept it, show gratitude, make note

Receiving Negative Feedback - ✔✔Listen, clarify, manage emotions




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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

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