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Professional Administrative Certification of Excellence (PACE) 1 Exam Q&A 100% Solved
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Professional Administrative Certification of Excellence (PACE) 1 Exam Q&A 100% Solved strategies for networking - · Develop Your 30-second Commercial · Practice Engaging Conversation · Focus on Quality over Quantity · Follow Up · Start Now One-way communication - The message goes from ...

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  • 9 de diciembre de 2024
  • 49
  • 2024/2025
  • Examen
  • Preguntas y respuestas

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  • pace
  • professional administrative certification of excel

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  • PACE
  • PACE

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Professional Administrative Certification

of Excellence (PACE) 1 Exam Q&A 100%

Solved


strategies for networking - ✔✔· Develop Your 30-second Commercial

· Practice Engaging Conversation

· Focus on Quality over Quantity

· Follow Up

· Start Now

One-way communication - ✔✔The message goes from sender to receiver.

Example: Giving a speech and writing an informative Bulletin for the

company newsletter.

Two-way communication - ✔✔Messages are sent and received back and

forth between two or more parties, creating a mutual exchange. Example: A

conversation with a colleague or small group discussion.

casual communication - ✔✔Is low intensity, Inconsequential, and light.




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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

,critical communication - ✔✔Is slightly higher intensity, more consequential,

and a little more challenging.

Crucial Communication - ✔✔is high intensity and carries a high potential for

danger. (Three characteristics of Crucial Communication: Opposing

Opinions, High Stakes & Strong Emotions)

Word choices to avoid - ✔✔Indirect, Unclear, or Vague Words.

Exaggerations.

Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated

Language.

Too Many Words.

Inappropriate or Foul Language.

Pitch - ✔✔The degree of height and depth of a sound.

Pace - ✔✔The rate at which words are spoken.

Volume - ✔✔The degree of sound intensity or loudness.

Inflection - ✔✔The rhythmic up and down of the voice, which shapes

words.

Emphasis - ✔✔The stress placed upon a specific word or words to

underscore importance.



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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

,Interpersonal Communication - ✔✔is the process by which people

exchange information.

Modes of Communication - ✔✔In-Person Conversation

Email Message

Instant Message

Letters or Memos

Telephone Calls

Text Messages

Social Media

The Communication Cycle - ✔✔Sender - Message/ Encode

Send

Receiver - Decode/ Interpret

Components of Communication - ✔✔Word Choice 10%

Tone 35%

Body Language 55%

**Context

Word Choice - What to avoid - ✔✔*Indirect, Unclear, or Vague Words

*Exaggerations




3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

, *Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated

Language

*Too Many Words

*Inappropriate or Foul Language

tone of voice - ✔✔Pitch

Pace

Volume

Inflection

Emphasis

Body Language - ✔✔nonverbal communication through gestures, facial

expressions, behaviors, and posture.

(Eye Contact, Facial Expressions, Positioning, Gestures)

eye contact - ✔✔Refers to the placement of the eyes while communicating.

facial expression - ✔✔refers to the combination of features on the face

including eyebrows, lips, and cheeks, and how they move to express

emotion.

positioning - ✔✔refers to the overall posture of the body

gestures - ✔✔refers to the various movements made with the body




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