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AUT 101-CHAPTER 2 EXAM QUESTIONS AND
ANSWERS 100% PASS
1. Which of the following is not a recommended step for accurate diagnosis of a problem? - ✔✔(C)
Replace system components and identify the cause of a problem through the process of elimination.
2. What type of information should go into your employment plan? - ✔✔The plan should include your
employment goals, a timetable for reaching those goals, and a prioritized list of potential employers or
types of employers.
3. Explain three types of pay systems used for technicians. - ✔✔Hourly Wages-Fixed wage for every hour
the technician works. The amount of pay per hour depends on the business, skill levels and the work
involved. Commission-minimum hourly wage plus a percentage of what the shop receives for
performing various services. Flat Rate-is a pay system in which a technician is paid for the amount of
work, meaning labor hours, he or she does. Team System is a variation of the flat-rate system. The
technicians on a team are paid according to the total hours the team completes.
4. What should be included in the three main paragraphs of a cover letter. - ✔✔In the first paragraph, tell
the employer that you are interested in working for the company, the position you are interest in, and
why. The second paragraphs sell yourself by mentioning one or two of your job qualifications and
describe them in more detail than you did in your resume. The third paragraph is the end or closing of
the letter thanking the employer for taking time to review your resume and asking him or her to contact
you to make an appointment for an interview.
5. True or False? When you feel stress from your job and also feel that the situation will not change, you
should seek employment elsewhere. - ✔✔true
Created by Katelyn Whitman © 2025, All Rights Reserved.
AUT 101-CHAPTER 2 EXAM QUESTIONS AND
ANSWERS 100% PASS
1. Which of the following is not a recommended step for accurate diagnosis of a problem? - ✔✔(C)
Replace system components and identify the cause of a problem through the process of elimination.
2. What type of information should go into your employment plan? - ✔✔The plan should include your
employment goals, a timetable for reaching those goals, and a prioritized list of potential employers or
types of employers.
3. Explain three types of pay systems used for technicians. - ✔✔Hourly Wages-Fixed wage for every hour
the technician works. The amount of pay per hour depends on the business, skill levels and the work
involved. Commission-minimum hourly wage plus a percentage of what the shop receives for
performing various services. Flat Rate-is a pay system in which a technician is paid for the amount of
work, meaning labor hours, he or she does. Team System is a variation of the flat-rate system. The
technicians on a team are paid according to the total hours the team completes.
4. What should be included in the three main paragraphs of a cover letter. - ✔✔In the first paragraph, tell
the employer that you are interested in working for the company, the position you are interest in, and
why. The second paragraphs sell yourself by mentioning one or two of your job qualifications and
describe them in more detail than you did in your resume. The third paragraph is the end or closing of
the letter thanking the employer for taking time to review your resume and asking him or her to contact
you to make an appointment for an interview.
5. True or False? When you feel stress from your job and also feel that the situation will not change, you
should seek employment elsewhere. - ✔✔true
Created by Katelyn Whitman © 2025, All Rights Reserved.
