ServiceNow HRSD Practice Exam with
Complete Solutions
What are the departments related to HR Correct Ans-1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? Correct Ans-ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools that help HR
professionals deliver various HR services and timely communications to employees
What can employees search in Employee Service Center? Correct Ans-1. HR Knowledge
2. Chat with HR
3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? Correct Ans-1. Employees or Workers
2. HR Professionals
,3. Other Departments
4. Leadership
What can employees or workers do with HRSD? Correct Ans-Submits requests, completes
tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? Correct Ans-Work HR cases to answer questions
or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? Correct Ans-Work assigned HR Tasks
Example: Grant access to system
What can leadership do with HRSD? Correct Ans-Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? Correct Ans-1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
,3. Employee Service Center
What is the HR Case and Knowledge Management? Correct Ans-Also called HR Core, is the
primary set of applications used by HR. It allows for HR Case management, benefits tracking, HR
Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? Correct Ans-Optional way for employees to engage
with HR. It allows employees to access their employee profile, request HR services, and search
the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? Correct Ans-Also called Enterprise Onboarding and Transitions, is
an optional application that allows you to automate and streamline employee onboarding and
other lifecycle event activities across departments. Additionally, an onboarding dashboard has
been created to monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD Correct Ans-Is an optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
, Examples: Pull employee data from an external HCM system, Push updates to external system
Define HR Performance Analytics Content Pack Correct Ans-Is an optional application that
measures HR Key Performance Indicators (KPIs) regularly to track performance over time. HR
Performance Analytics requires a separate subscription to the Premium Performance Analytics
application
Examples: Active HR Cases per week, Average Open Backlog
What is Employee Document Management? Correct Ans-Is an optional application that
provides a central location for storing and managing employee documents. Documents created
or submitted via an HR Case can be transferred into the document management system
manually or automatically. When paired with HR Service Delivery, the application is integrated
within the HR user interface and utilizes the HR Profile, HR Criteria, and HR Services.
Examples: Tuition Receipts, Non-disclosure agreement
True or False: Human Resource Applications are scoped Correct Ans-TRUE
Scoped applications provide an additional layer of control over HR Data
HR can move at their desired pace, independent of IT
Complete Solutions
What are the departments related to HR Correct Ans-1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? Correct Ans-ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools that help HR
professionals deliver various HR services and timely communications to employees
What can employees search in Employee Service Center? Correct Ans-1. HR Knowledge
2. Chat with HR
3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? Correct Ans-1. Employees or Workers
2. HR Professionals
,3. Other Departments
4. Leadership
What can employees or workers do with HRSD? Correct Ans-Submits requests, completes
tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? Correct Ans-Work HR cases to answer questions
or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? Correct Ans-Work assigned HR Tasks
Example: Grant access to system
What can leadership do with HRSD? Correct Ans-Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? Correct Ans-1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
,3. Employee Service Center
What is the HR Case and Knowledge Management? Correct Ans-Also called HR Core, is the
primary set of applications used by HR. It allows for HR Case management, benefits tracking, HR
Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? Correct Ans-Optional way for employees to engage
with HR. It allows employees to access their employee profile, request HR services, and search
the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? Correct Ans-Also called Enterprise Onboarding and Transitions, is
an optional application that allows you to automate and streamline employee onboarding and
other lifecycle event activities across departments. Additionally, an onboarding dashboard has
been created to monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD Correct Ans-Is an optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
, Examples: Pull employee data from an external HCM system, Push updates to external system
Define HR Performance Analytics Content Pack Correct Ans-Is an optional application that
measures HR Key Performance Indicators (KPIs) regularly to track performance over time. HR
Performance Analytics requires a separate subscription to the Premium Performance Analytics
application
Examples: Active HR Cases per week, Average Open Backlog
What is Employee Document Management? Correct Ans-Is an optional application that
provides a central location for storing and managing employee documents. Documents created
or submitted via an HR Case can be transferred into the document management system
manually or automatically. When paired with HR Service Delivery, the application is integrated
within the HR user interface and utilizes the HR Profile, HR Criteria, and HR Services.
Examples: Tuition Receipts, Non-disclosure agreement
True or False: Human Resource Applications are scoped Correct Ans-TRUE
Scoped applications provide an additional layer of control over HR Data
HR can move at their desired pace, independent of IT
