COM 312 Final Exam Study Guide 240
complete correct solutions.
COM 312 Final Exam Study Guide 240
complete correct solutions.
Conflict should be accepted as a fact of life. - ANSWER True
According to our textbook, conflict may exist even when people are not arguing or even talking to each
other. - ANSWER True
Effective conflict managment occurs when our communication behavior produces an outcome that is
satisfactory to everyone concerned. - ANSWER True
Communication skills are innate; they are not learned. - ANSWER False
When conflicts arise, they arise because of the way both peolpe act with respect to one another. Both
people in a conflict situation contribute to the emergence of conflict. - ANSWER True
The transactional model of communication emphasized the end product of communicating (convincing,
persuading, controlling, or dominating others) whereas the linear view emphasizes the exchange of
verbal and nonverbal messages in an attempt to better understand one another's perspective and
create shared meaning. - ANSWER False
Parties involved in conflict can always agree on and identify a specific behavior as the trigger for that
conflict. - ANSWER False
You and your roommate differ on how much clutter is "too much". According to the text, this is an
example of: - ANSWER Incompatible goals
My husband and I each value education and want our children to do well academically. I think our
children should not be allowed to play video games or watch more than one hour of television per day
during the week so that they have more time to study. My husband thinks that is overly restrictive. This
,COM 312 Final Exam Study Guide 240
complete correct solutions.
has become a source of conflict for us. According to the text, this is an example of: - ANSWER
Incompatible means
In the author's view, interpersonal conflict: - ANSWER Requires interdependence.
According to our textbook, which of the following refers to communication behavior a person employs
based on his or her analysis of a conflict situation that involves alternative ways of dealing with conflict?
- ANSWER Conflict managment
According to our textbook, which of the following refers to "Only one alternative in which parties solve a
problem or issue and expect it not to arise again?" - ANSWER Conflict resolution.
Which of the following is FALSE? - ANSWER All conflict management should result in conflict resolution.
When it comes to interpersonal conflict, - ANSWER The closer the relationship, the more likely conflict
becomes.
The text describes the process view of conflict as having _ stages - ANSWER 5
The participants involved, their relationship, other interested parties, and the physical and social
environment are key variables of: - ANSWER The prelude to conflict
At which phase of conflict does at least one person make known to the other that a conflict exists? -
ANSWER The initiation phase.
Which of the following statements is true about destructive conflict? - ANSWER All of the above
statements are true about destructive conflict.
All of the following are true regarding civility except? - ANSWER It is dependent on our liking the other
person.
, COM 312 Final Exam Study Guide 240
complete correct solutions.
The text recommends viewing conflict as: - ANSWER An opportunity.
Tangible issues center on gut feelings like love, respect, and self-esteem as well as other topics like
power, cooperation, and other beneficial behaviors such as attention and caring: - ANSWER False
Both excessive conflict and excessive harmony are abnormal - ANSWER True
When people collaborate, they are rigid in terms of the goal of developing mutually satisfying solutions,
but they are flexible with respect to the means for achieving them. - ANSWER True
Avoidance behavior is more typical of husbands than of wives. - ANSWER True
Collaborative argument occurs when one has a desire to win no matter what harm it does to the
relationship - ANSWER False
Avoidance/accommodation can serve as useful purposes, as long as it eliminates arguing and does not
damage the relationship: - ANSWER True
Personality conflicts often do not result in mutually satisfying outcomes: - ANSWER True
At the dinner table, two teenage siblings argue with their parents about who should be allowed to use
the car on Friday night. According to the text, this is most likely a(n) _ conflict issue: - ANSWER Tangible
If I ask my partner why he bought a new big screen television we can't afford, this is likely a ___ issue -
ANSWER Behavioral
________ Conflicts focus on a whole constellaion of issues such as being dominating, lazy, shy,
introverted, self, achievement, oriented, etc. - ANSWER Personality
complete correct solutions.
COM 312 Final Exam Study Guide 240
complete correct solutions.
Conflict should be accepted as a fact of life. - ANSWER True
According to our textbook, conflict may exist even when people are not arguing or even talking to each
other. - ANSWER True
Effective conflict managment occurs when our communication behavior produces an outcome that is
satisfactory to everyone concerned. - ANSWER True
Communication skills are innate; they are not learned. - ANSWER False
When conflicts arise, they arise because of the way both peolpe act with respect to one another. Both
people in a conflict situation contribute to the emergence of conflict. - ANSWER True
The transactional model of communication emphasized the end product of communicating (convincing,
persuading, controlling, or dominating others) whereas the linear view emphasizes the exchange of
verbal and nonverbal messages in an attempt to better understand one another's perspective and
create shared meaning. - ANSWER False
Parties involved in conflict can always agree on and identify a specific behavior as the trigger for that
conflict. - ANSWER False
You and your roommate differ on how much clutter is "too much". According to the text, this is an
example of: - ANSWER Incompatible goals
My husband and I each value education and want our children to do well academically. I think our
children should not be allowed to play video games or watch more than one hour of television per day
during the week so that they have more time to study. My husband thinks that is overly restrictive. This
,COM 312 Final Exam Study Guide 240
complete correct solutions.
has become a source of conflict for us. According to the text, this is an example of: - ANSWER
Incompatible means
In the author's view, interpersonal conflict: - ANSWER Requires interdependence.
According to our textbook, which of the following refers to communication behavior a person employs
based on his or her analysis of a conflict situation that involves alternative ways of dealing with conflict?
- ANSWER Conflict managment
According to our textbook, which of the following refers to "Only one alternative in which parties solve a
problem or issue and expect it not to arise again?" - ANSWER Conflict resolution.
Which of the following is FALSE? - ANSWER All conflict management should result in conflict resolution.
When it comes to interpersonal conflict, - ANSWER The closer the relationship, the more likely conflict
becomes.
The text describes the process view of conflict as having _ stages - ANSWER 5
The participants involved, their relationship, other interested parties, and the physical and social
environment are key variables of: - ANSWER The prelude to conflict
At which phase of conflict does at least one person make known to the other that a conflict exists? -
ANSWER The initiation phase.
Which of the following statements is true about destructive conflict? - ANSWER All of the above
statements are true about destructive conflict.
All of the following are true regarding civility except? - ANSWER It is dependent on our liking the other
person.
, COM 312 Final Exam Study Guide 240
complete correct solutions.
The text recommends viewing conflict as: - ANSWER An opportunity.
Tangible issues center on gut feelings like love, respect, and self-esteem as well as other topics like
power, cooperation, and other beneficial behaviors such as attention and caring: - ANSWER False
Both excessive conflict and excessive harmony are abnormal - ANSWER True
When people collaborate, they are rigid in terms of the goal of developing mutually satisfying solutions,
but they are flexible with respect to the means for achieving them. - ANSWER True
Avoidance behavior is more typical of husbands than of wives. - ANSWER True
Collaborative argument occurs when one has a desire to win no matter what harm it does to the
relationship - ANSWER False
Avoidance/accommodation can serve as useful purposes, as long as it eliminates arguing and does not
damage the relationship: - ANSWER True
Personality conflicts often do not result in mutually satisfying outcomes: - ANSWER True
At the dinner table, two teenage siblings argue with their parents about who should be allowed to use
the car on Friday night. According to the text, this is most likely a(n) _ conflict issue: - ANSWER Tangible
If I ask my partner why he bought a new big screen television we can't afford, this is likely a ___ issue -
ANSWER Behavioral
________ Conflicts focus on a whole constellaion of issues such as being dominating, lazy, shy,
introverted, self, achievement, oriented, etc. - ANSWER Personality
