Telephone etiquette - Guías de estudio, Notas de estudios & Resúmenes

Good telephone etiquette a skill every emergency service agency must master Good telephone etiquette a skill every emergency service agency must master Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer

Digital Skills Gap : Technology is a part of our daily lives, but we've found many people admit they aren't able to use it as sufficiently as they should Attention Management : the ability to identify, prioritize, and manage in an increasingly dense information landscape involves strategic decision making about how and when to focus one's attention Digital etiquette : awareness of privacy, legal, and security issues is it essential to be effective in the workplace. The ability to...

Medical Billing Questions and Answers Already Passed 1. Administrative medical office responsibilities include Claims submissions 2. A claims assistant professional Works for the consumer and helps patients file insurance claims 3. The amount of money an insurance billing specialist earns is dependent on which of the following factors Knowledge,experience, and size of employing institution 4. A billing specialist is entrusted with Holding patient's medical information in confid...

LOMA ACS 100 Module 1 to 5 Exam 2024 Marking Scheme 360-degree feedback - ANSWER- A performance evaluation method that solicits feedback about an employee's performance from many sources, including the employee's superiors and peers, any people the employee supervises, and the internal and external customers the employee serves abandonment rate - ANSWER- A performance measure that indicates the percentage of inbound telephone calls that are automatically placed on hold and then termi- ...

What qualities should an MA posess? -Correct Answer Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. -Correct Answer Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? -Correct Answer The patient is expected to compensate the ph...

CMAA Exam Prep Questions and Answers Latest Updated 2024/2025 Graded A+ (100% Verified) What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? The p...

Mortuary Administration (Exam 1) Graded A+ Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone *Not overly cheerful *Not sad or forlorn *Avoid sounding monotone, bored, or impatient Voice: Diction *Speak at moderate pace *Pronounce words correc...

Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone *Not overly cheerful *Not sad or forlorn *Avoid sounding monotone, bored, or impatient Voice: Diction *Speak at moderate pace *Pronounce words correctly *Especi...

The traditional channel of initial communication between the patient and the physician is: Face-to-face Telephone E-mail Regular mail Telephone Which of the following calls should not be handled by taking a message? Call from another physician Prescription refills needed Non-stat lab or x-ray results A personal friend of the physician Call from another physician About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of...

Every caller, whether emergency or non-emergency must be viewed as a ? - Answer- Customer Dealing with people over the telephone becomes a serious exchange; the object is to _______ & _______ - Answer- Protect and serve telephone etiquette - Answer- Set of skills and attitudes used when answering the phone that allows the assistant to sound alert, interested, and concerned. Flexibility - Answer- dealing with a variety of people from many different backgrounds and needs will take a lot o...