Dit samenvatting behandeld alle belangrijke hoofstukken die behandeld worden in de tweede block. Deze samenvatting is ook handig voor het antwoorden van de vragen in het Solmade project.
Summary Organizational Behaviour Robbins, S.R. & Judge, T.A. (2015) From Chapter 11: Communication pp. 328-337
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École, étude et sujet
Hanzehogeschool Groningen (Hanze)
International Business and Management Studies
Organizational behavior
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Contents
Chapter 1 What is managerial behaviour?.............................................................................................6
1.1 Management tasks:.....................................................................................................................6
1.2 Henry Minzberg’s managerial roles:............................................................................................6
1.3 Management skills:......................................................................................................................7
1.4 Effective vs successful managerial activities:...............................................................................7
1.5 Complementing intuition with systematic study:........................................................................8
1.6 Roots of big data for business:.....................................................................................................8
1.7 Disciplines that contribute to the OB field:..................................................................................9
1.8 There are few absolutes in OB:..................................................................................................10
1.9 Challenges and opportunities:...................................................................................................10
1.10 Coming attractions: developing an OB model:.........................................................................12
1.11 Employability skills:..................................................................................................................13
1.12 Employability skills matrix (ESM):............................................................................................13
Summary..........................................................................................................................................13
Implications for Managers...............................................................................................................13
Chapter 4 What is managerial behaviour?...........................................................................................15
4.1 Describe personality, the way it is measured, and the factors that shape it..............................15
4.2 Personality frameworks.............................................................................................................15
4.3 How do the big five traits predict behaviour at work?...............................................................16
4.4 Other personality attributes relevant to OB..............................................................................18
4.5 Personality, Job search, and unemployment.............................................................................18
4.6 Personality and situations..........................................................................................................18
4.7 Values........................................................................................................................................18
4.8 Linking an individual’s personality and values to the workplace...............................................19
4.9 cultural values............................................................................................................................20
Summary..........................................................................................................................................20
Implications for Managers...............................................................................................................21
Application and employability.........................................................................................................21
Chapter 5: Perception and individual decision making........................................................................22
5.1 What is perception?...................................................................................................................22
5.2 Person Perception: Making Judgments About Others...............................................................22
Three determining factors...........................................................................................................23
Common Shortcuts in Judging Others..........................................................................................23
Specific Applications of Shortcuts in Organizations.....................................................................23
, 5.3 The link between perception and individual decision making...................................................24
5.4 Decision Making in Organizations..............................................................................................24
The Rational Model, Bounded Rationality, and Intuition.............................................................24
Common Biases and Errors in Decision Making...........................................................................25
5.5 Influences on Decision Making: Individual Differences and Individual Differences...................25
Organizational Constraints...........................................................................................................26
5.6 What About Ethics in Decision Making?....................................................................................26
Three Ethical Decision Criteria.....................................................................................................26
Lying.............................................................................................................................................27
5.7 Creativity, Creative Decision Making, and Innovation in Organizations.....................................27
Three-stage model of creativity...................................................................................................27
Creative Behaviour.......................................................................................................................27
Causes of Creative Behavior........................................................................................................27
Creative Outcomes (Innovation)..................................................................................................28
Summary..........................................................................................................................................29
Implications for Managers...............................................................................................................29
Chapter 7: Motivation concepts..........................................................................................................30
7.1 motivation defined....................................................................................................................30
7.2 Early theories of motivation.......................................................................................................30
Two-Factor Theory.......................................................................................................................30
McClelland’s Theory of Needs.....................................................................................................31
7.3 Contemporary Theories of Motivation......................................................................................31
Self-Determination Theory..........................................................................................................31
Goal-Setting Theory.....................................................................................................................31
Implementing Goal Setting..........................................................................................................32
Goal Setting and Ethics................................................................................................................32
7.4 Other Contemporary Theories of Motivation............................................................................32
Increasing Self-Efficacy in Yourself...............................................................................................33
Influencing Self-Efficacy in Others................................................................................................33
Reinforcement Theory.................................................................................................................33
Operant Conditioning/Behaviorism and Reinforcement..............................................................33
Social-Learning Theory and Reinforcement.................................................................................34
Expectancy Theory.......................................................................................................................34
7.5 Equity Theory/Organizational Justice.........................................................................................34
Distributive Justice.......................................................................................................................35
Procedural Justice........................................................................................................................36
, Interactional Justice.....................................................................................................................36
Justice Outcomes.........................................................................................................................36
Promoting Justice.........................................................................................................................36
Culture and Justice.......................................................................................................................36
7.6 Job Engagement.........................................................................................................................36
7.7 Job engagement The investment of an employee’s physical, cognitive, and emotional energies
into job performance.......................................................................................................................37
Summary..........................................................................................................................................38
Implications for Managers...............................................................................................................38
Chapter 8: Motivation: From Concepts to Applications.......................................................................39
8.1 Motivating by Job Design: The Job Characteristics Model.........................................................39
The Job Characteristics Model.....................................................................................................39
8.2 Job Redesign..............................................................................................................................39
Job Rotation and Job Enrichment................................................................................................39
Relational Job Design...................................................................................................................39
8.3 Alternative Work Arrangements................................................................................................39
Flextime.......................................................................................................................................39
Job Sharing...................................................................................................................................39
Telecommuting............................................................................................................................39
8.4 Employee Involvement..............................................................................................................40
Examples of Employee Involvement Programs............................................................................40
8.5 Using Rewards to Motivate Employees.....................................................................................40
What to Pay: Establishing a Pay Structure...................................................................................40
How to Pay: Rewarding Individual Employees through Variable-Pay Programs..........................40
8.6 Using Benefits to Motivate Employees......................................................................................40
flexible Benefits: Developing a Benefits Package.........................................................................40
8.7 Using Intrinsic Rewards to Motivate Employees........................................................................41
Employee Recognition Programs.................................................................................................41
Summary..........................................................................................................................................41
Implications for Managers...............................................................................................................41
Chapter 14: Foundations of organization structure.............................................................................42
14.1 what is organizational structure?.............................................................................................42
Work Specialization.....................................................................................................................42
Departmentalization....................................................................................................................42
Chain of Command......................................................................................................................42
Span of Control............................................................................................................................42
, Centralization and Decentralization.............................................................................................42
Formalization...............................................................................................................................43
Boundary Spanning......................................................................................................................43
14.2 Common Organizational Frameworks and Structures.............................................................43
The Simple Structure...................................................................................................................43
The Bureaucracy..........................................................................................................................43
The Matrix Structure....................................................................................................................44
14.3 Alternate Design Options.........................................................................................................45
The Virtual Structure....................................................................................................................45
The Team Structure.....................................................................................................................46
The Circular Structure..................................................................................................................46
14.4 The Leaner Organization: Downsizing......................................................................................46
14.5 Why Do Structures Differ?.......................................................................................................46
Organizational Strategies.............................................................................................................46
Organization Size.........................................................................................................................47
Technology...................................................................................................................................47
Environment................................................................................................................................47
Institutions...................................................................................................................................47
14.6 Organizational Designs and Employee Behavior......................................................................47
Summary..........................................................................................................................................47
Implications for Managers...............................................................................................................48
Chapter 16: Human resources policies and practices..........................................................................49
16.1 Recruitment Practices..............................................................................................................49
16.2 Selection Practices...................................................................................................................49
How the Selection Process Works................................................................................................50
Initial Selection............................................................................................................................50
16.3 Substantive and Contingent Selection.....................................................................................50
Written Tests...............................................................................................................................51
Performance-Simulation Tests.....................................................................................................51
Interviews....................................................................................................................................51
Contingent Selection Tests...........................................................................................................51
16.4 Training and Development Programs......................................................................................51
Types of Training..........................................................................................................................51
Training Methods.........................................................................................................................51
Evaluating Effectiveness...............................................................................................................51
16.5 Performance Evaluation...........................................................................................................52
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