management definition Answer- pursuit of organizational goals
includes both setting a strategic course of action for the firm and coordinating the efforts
of key personnel
functions of management Answer- planning: establishing goals and objectives and
implementing actions accordingly
organizin...
fundamentals of management exam 1
management definition Answer- pursuit of organizational goals
includes both setting a strategic course of action for the firm and coordinating the efforts
of key personnel
functions of management Answer- planning: establishing goals and objectives and
implementing actions accordingly
organizing: delegation of responsibility and organizational design
leading: motivation and direction
controlling: measurement of performance
Levels of management Answer- Top Managers: conduct strategic thinking and plan the
strategic direction of the firm
Middle Managers: balance the directives from the top of the organization with the day to
day realities from operational managers
First Line Managers: supervise the bulk of the employees in the organizational and plan
daily or weekly tasks for employees
Board of Directors: oversee the activities of the firm and ensure that the organization is
maximizing value to its stakeholders
manager skills Answer- conceptual: are where managers need to think analytically,
understand how an organization best functions and fit the overall puzzle pieces together
(strategic managers at the top use this)
technical: specific knowledge needed to perform a specialized skill (bottom line must
possess more technical)
human: also known as interpersonal skills, working with people (middle managers),
managers must possess soft skills (ability to motivate, inspire trust, communicate,
network, and manage human interaction at all levels)
manager roles (mintzberg) Answer- Mintzberg found that managers tend to work in high
pressure situations, and the work is fragmented and uneven, preferring face to face
communication
, interpersonal: being a leader, link between internal and external. channeling ideas and
info throughout an organization
informational: monitor teams and people, communicating the information and acting as
a spokesperson.
decisional: using the provided info and change, fix problems, negotiate, and allocate
resources
historical period- classical period Answer- historical: the first half of the 20th century
ideal: stressing efficient ways to work and improve worker productivity
- bureaucracy (weber): to be rational, efficient, merit based and logical organization, to
require structure in an organization
1. Administrative (Fayol): fayol came up with the functions of management (planning,
organizing, leading, controlling)
2. Scientific: study of work methods to improve productivity
b. fredrick taylor: focused on efficiency, introduced scientific management
c. gilbreaths (time/motion): contributions to worker productivity by looking at time and
motion studies
3. Behavioral:
a. musterberg (10 psych): introduced and advocated psychological to the workplace
b. follet (sociological): sociological and community workplace and interactions
c. mayo (research): wanted to manipulate certain factors in a company. figure out
optimal systematically manipulated. none of them showed different only that they were
more productive when people were watching them (hawthore effect)
4. Human Relations
a. maslow (motivation): hierarchy explains human motivation (content or need theory)
the triangle goes from lower order to higher order to the top (bottom to top:
psychological, safety, love and belonging, esteem, self actualization)
b. mcgregor (theory xy):focuses on the manager and the employee. x: views their
employees as insufficient. y: good employees who do well they do not need much help
historical period- modern period Answer- Modern Period: second half of the 20th
century
ideal: more complicated.
a. systems view: systems view considers the organization as a set of interrelated parts
- inputs: raw materials or human capital
- processing: organizational capabilities combine the inputs into something meaningful
-output: finished product or service
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