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MNG1502 SUMMARY STUDY GUIDE
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MNG1502 SUMMARY STUDY GUIDE. This is a complete and an all-inclusive guide to MNG1502 - Management IA
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MNG1602SUMMARY
STUDY GUIDE
,CONTENTS
Forward vi
Chapter 1: Managing within the new economy 1
Learning outcomes 1
Key concepts 1
Mind map 3
1.1 Overview of the chapter 3
1.2 Introduction to management 3
1.3 A defi nition of management 4
1.4 The new millennium 4
1.5 Comments on the new millennium 6
1.6 Managing for competitive advantage 7
1.7 Levels of management 7
1.8 The role and functions/tasks of management 8
1.9 Must all managers have the same skills? 8
Self-assessment 9
Summary 10
Solutions to self-assessment questions 11
Chapter 2: The changing role of the operational manager 13
Learning outcomes 13
Key concepts 13
Mind map 15
2.1 Overview of the chapter 15
2.2 Defi nition of operational manager 16
2.3 The place of operational managers in the management hierarchy 16
2.4 The changing role of operational managers 17
2.5 Diff erences between staff and operational managers 18
2.6 May operational managers do the work of staff ? 18
2.7 The management functions/tasks of operational managers 19
2.8 How operational managers should observe and interpret management
environments and take appropriate action 20
2.9 What should newly appointed operational managers focus on? 21
Self-assessment 22
Summary 24
Solutions to self-assessment questions 24
Reference 26
Chapter 3: Operational planning 27
Learning outcomes 27
Key concepts 27
Mind map 28
3.1 Overview of the chapter 29
3.2 The operational planning process 29
3.3 Instruments to assist in operational planning 34
Self-assessment 36
Summary 37
Solutions to self-assessment questions 38
Reference 39
(iii) MNG1602/1/2014-2016
,Chapter 4: Organising operational resources 41
Learning outcomes 41
Key concepts 42
Mind map 43
4.1 Overview of the chapter 43
4.2 Introduction to organising operational resources 43
4.3 What is organising? 44
4.4 The organising process 44
4.5 Principles of organising 45
4.6 Specialisation 48
4.7 Departmentalisation/divisionalisation 49
4.8 Coordinating 50
4.9 Principles of coordinating 50
4.10 Empowerment versus centralisation 52
4.11 Operational structures 53
4.12 Formation of groups 55
Self-assessment 56
Summary 58
Solutions to self-assessment questions 58
Reference 59
Chapter 5: Operational control 61
Learning outcomes 61
Key concepts 61
Mind map 62
5.1 Overview of the chapter 62
5.2 The operational control process 63
5.3 Developing performance standards 64
5.4 Observing and measuring actual performance 67
5.5 Evaluating deviations 72
5.6 Resistance to control 73
Self-assessment 73
Summary 75
Solutions to self-assessment questions 76
Chapter 6: Operational decision-making and problem-solving 77
Learning outcomes 77
Key concepts 77
Mind map 78
6.1 Overview of the chapter 79
6.2 Operational decision-making 79
6.3 Steps in the rational decision-making process 79
6.4 Problem-solving 80
6.5 Approaches to problem-solving 81
Self-assessment 82
Summary 84
Solutions to self-assessment questions 84
Chapter 7: An introduction to leading 87
Learning outcomes 87
Key concepts 87
Mind map 89
7.1 Overview of the chapter 89
(iv)
, 7.2 The nature of leading 89
7.3 Leadership 90
7.4 Diff erent leadership styles and their implications 92
7.5 Suggestions for eff ective leadership 93
7.6 Leading: the additional management functions or tasks 94
7.7 Potential causes of confl ict 95
7.8 Dealing with confl ict 96
Self-assessment 96
Summary 98
Solutions to self-assessment questions 99
References 100
Chapter 8: Employment relations in the workplace 101
Learning outcomes 101
Key concepts 102
Mind map 103
8.1 Overview of the chapter 103
8.2 What is employment relations? 104
8.3 The roleplayers in the employment relations system 104
8.4 The grievance procedure 105
8.5 General principles regarding grievances 105
8.6 Following the grievance procedure 106
8.7 Discipline in the workplace 106
8.8 The disciplinary code and procedure 107
8.9 Elements of fairness 107
8.10 Commission for Conciliation, Mediation and Arbitration (CCMA) 108
8.11 Dismissal due to misconduct 110
8.12 Dismissal due to incapacity 111
8.13 Dismissal due to the operational requirements of the organisation 112
8.14 Other relevant labour legislation 114
Self-assessment 115
Summary 118
Solutions to self-assessment questions 118
Chapter 9: Contemporary issues 121
Learning outcomes 121
Key concepts 121
Mind map 123
9.1 Overview of the chapter 123
9.2 Social responsibility and business ethics 123
9.3 Defi ning ethics 124
9.4 The two schools of thought regarding social responsibility 125
9.5 Business culture 126
9.6 Management of cultural diversity 127
9.7 Management of change 127
9.8 Organisational politics 128
Self-assessment 129
Summary 130
Solutions to self-assessment questions 130
Reference 131
(v) MNG1602/1/2014-2016
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