USPS Postal Exam 421 SSA ACADEMY 2023 _ Questions & Answers

Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer- Nonverbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: -Answer- G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the: -AnswerFlexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? -Answer- Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): - Answer- Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? - Answer- Provide excellent customer service The US Postal Service is the only delivery service that reaches: -Answer- Every address in the nation An organized workstation creates a more _______ workplace. -Answer- Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the: -Answer- Postal brand