Samenvatting H11 boek Management - Stephen P. Robbins & Mary Coulter
Samenvatting H14 boek Management - Stephen P. Robbins & Mary Coulter
Tout pour ce livre (8)
École, étude et sujet
NHTV (NHTV)
Internation Media and Entertainment Management
MG3 - People Management
Tous les documents sur ce sujet (1)
Vendeur
S'abonner
dylanboet
Avis reçus
Aperçu du contenu
People Management – Review and Discussion questions
Chapter 13
13-1: Describe the different types of groups and the five stages of group development
There are formal groups and informal groups. Formal groups are work groups defined by the
organization’s structure and have designated work assignments and specific tasks directed at
accomplishing organizational goals. Informal groups are social groups. The forming stage
consists of two phases: joining the group and defining the group’s purpose, structure and
leadership. The Storming stage is one of the intragroup conflict over who will control the
group and what the group will be doing. The Norming stage is when close relationships and
cohesiveness develop as norms are determined. The Performing stage is when group
members begin to work on the group’s task. The Adjourning stage is when the group
prepares to disband.
13-2: Explain how external conditions and group member resources affect group
performance and satisfaction
External conditions, such as availability of resources, organizational goals, and other factors,
affect work groups. Group member resources (knowledge, skills, abilities, personality traits)
can influence what members can do and how effectively they will perform in a group.
13-3: Discuss how group structure, group processes, and group tasks influence group
performance and satisfaction
Group roles generally involve getting the work done or keeping group members happy.
Group norms are powerful influences on a person’s performance and dictate things such as
work output levels, absenteeism, and promptness. Pressures to conform can heavily
influence a person’s judgement and attitudes. If carried to extremes, groupthink can be a
problem. Status systems can be a significant motivator with individual behavioural
consequences, especially if incongruence is a factor. What size group is most effective and
efficient depends on the task the group is supposed to accomplish. Cohesiveness is relation
to a group’s productivity. Group decision making and conflict management are important
group processes that play a role in performance and satisfaction. If accuracy, creativity, and
degree of acceptance are important, a group decision may work best. Relationship conflicts
are almost always dysfunctional. Low levels of process conflicts and low-to-moderate levels
of task conflicts are functional. Effective communication and controlled conflict are most
relevant to group performance when tasks are complex and independent.
13-4: Compare groups and teams
Characteristics of work groups include a strong, clearly focused leader; individual
accountability; purpose that’s the same as the broader organizational mission; individual
work product; efficient meetings; effectiveness measured by influence on the others; and the
ability to discuss, decide, and delegate together. Characteristics of teams include shared
leadership roles; individual and mutual accountability; specific teams purpose; collective
Les avantages d'acheter des résumés chez Stuvia:
Qualité garantie par les avis des clients
Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.
L’achat facile et rapide
Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.
Focus sur l’essentiel
Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.
Foire aux questions
Qu'est-ce que j'obtiens en achetant ce document ?
Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.
Garantie de remboursement : comment ça marche ?
Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.
Auprès de qui est-ce que j'achète ce résumé ?
Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur dylanboet. Stuvia facilite les paiements au vendeur.
Est-ce que j'aurai un abonnement?
Non, vous n'achetez ce résumé que pour €3,99. Vous n'êtes lié à rien après votre achat.
