(Healthcare Human Resource Management, 4e Walter Flynn, Sean Valentine, Patricia Meglich)
(Test Bank all Chapters)
Chapter 01: The Nature and Challenges of Healthcare HR Management
1. Which of the following is NOT considered a type of healthcare organization?
a. Physician offices and clinics
b. Home care agencies
c. Laboratories
d. Governmental agencies
ANSWER: d
FEEDBACK: a. Incorrect. Healthcare organizations include physician offices and clinics, home
care agencies, and laboratories. See Nature of Healthcare Organizations.
b. Incorrect. Healthcare organizations include physician offices and clinics, home
care agencies, and laboratories. See Nature of Healthcare Organizations.
c. Incorrect. Healthcare organizations include physician offices and clinics, home
care agencies, and laboratories. See Nature of Healthcare Organizations.
d. Correct. Healthcare organizations include physician offices and clinics, home
care agencies, and laboratories. See Nature of Healthcare Organizations.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.1 - Identify the types of healthcare organizations.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/16/2021 7:02 AM
DATE MODIFIED: 3/16/2021 7:09 AM
2. According to the Bureau of Labor Statistics, the healthcare share of total employment is what percent in the United
States?
a. 9
b. 12
c. 13
d. 15
ANSWER: b
FEEDBACK: a. Incorrect. The healthcare share of total employment in the United States is
approximately 12 percent. See Nature of Healthcare Organizations.
b. Correct. The healthcare share of total employment in the United States is
approximately 12 percent. See Nature of Healthcare Organizations.
c. Incorrect. The healthcare share of total employment in the United States is
approximately 12 percent. See Nature of Healthcare Organizations.
d. Incorrect. The healthcare share of total employment in the United States is
approximately 12 percent.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.2 - Describe the current and future states of the healthcare industry.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Remember
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,DATE CREATED: 3/16/2021 7:17 AM
DATE MODIFIED: 3/16/2021 7:21 AM
3. Which healthcare facilities employ the most healthcare workers?
a. Physicians’ offices and clinics
b. Hospital and health systems
c. Nursing facilities
d. Dental offices
ANSWER: b
FEEDBACK: a. Incorrect. Figure 1-1 shows that hospital and health systems make up the
largest amount of healthcare workers at 32 percent of the total employment of
workers in healthcare facilities. See Nature of Healthcare Organizations.
b. Correct. Figure 1-1 shows that hospital and health systems make up the largest
amount of healthcare workers at 32 percent of the total employment of workers
in healthcare facilities. See Nature of Healthcare Organizations.
c. Incorrect. Figure 1-1 shows that hospital and health systems make up the
largest amount of healthcare workers at 32 percent of the total employment of
workers in healthcare facilities. See Nature of Healthcare Organizations.
d. Incorrect. Figure 1-1 shows that hospital and health systems make up the
largest amount of healthcare workers at 32 percent of the total employment of
workers in healthcare facilities. See Nature of Healthcare Organizations.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.1 - Identify the types of healthcare organizations.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/16/2021 7:32 AM
DATE MODIFIED: 3/16/2021 7:36 AM
4. What has been the primary impetus behind changes to correct inadequate health insurance coverage in healthcare?
a. Federal and state governmental involvement
b. Availability of new technology
c. Shortage of skilled labor
d. Shareholder demand for profits
ANSWER: a
FEEDBACK: a. Correct. Since the Patient Protection and Affordable Care Acts was enacted
and implemented in 2010 (collectively known as ACA), the number of
uninsured in the United States has decreased. See Nature of Healthcare
Organizations.
b. Incorrect. Since the Patient Protection and Affordable Care Acts was enacted
and implemented in 2010 (collectively known as ACA), the number of
uninsured in the United States has decreased. See Nature of Healthcare
Organizations.
c. Incorrect. Since the Patient Protection and Affordable Care Acts was enacted
and implemented in 2010 (collectively known as ACA), the number of
uninsured in the United States has decreased. See Nature of Healthcare
Organizations.
d. Incorrect. Since the Patient Protection and Affordable Care Acts was enacted
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, and implemented in 2010 (collectively known as ACA), the number of
uninsured in the United States has decreased. See Nature of Healthcare
Organizations.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.2 - Describe the current and future states of the healthcare industry.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/16/2021 7:46 AM
DATE MODIFIED: 3/16/2021 7:52 AM
5. Receptionist, secretary, and business office support personnel are all considered which type of employee?
a. Service workers
b. Technical workers
c. Clerical workers
d. First-line supervisors
ANSWER: c
FEEDBACK: a. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that receptionist,
secretary, and business office support personnel are all considered clerical
workers. See Nature of Healthcare Organizations.
b. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that receptionist,
secretary, and business office support personnel are all considered clerical
workers. See Nature of Healthcare Organizations.
c. Correct. Figure 1-2 Healthcare Position Hierarchy shows that receptionist,
secretary, and business office support personnel are all considered clerical
workers. See Nature of Healthcare Organizations.
d. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that receptionist,
secretary, and business office support personnel are all considered clerical
workers. See Nature of Healthcare Organizations.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.1 - Identify the types of healthcare organizations.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Knowledge
DATE CREATED: 3/16/2021 7:53 AM
DATE MODIFIED: 3/16/2021 7:56 AM
6. Of the following positions, which position would generally require the largest number of workers in a hospital?
a. Sterilization personnel
b. Registered nurses
c. Lab technicians
d. Medical transcriptionists
ANSWER: a
FEEDBACK: a. Correct. Figure 1-2 Healthcare Position Hierarchy shows that sterilization
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, personnel are at the bottom of the hierarchy, making them part of the largest
number of workers in a hospital. See Nature of Healthcare Organizations.
b. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that sterilization
personnel are at the bottom of the hierarchy, making them part of the largest
number of workers in a hospital. See Nature of Healthcare Organizations.
c. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that sterilization
personnel are at the bottom of the hierarchy, making them part of the largest
number of workers in a hospital. See Nature of Healthcare Organizations.
d. Incorrect. Figure 1-2 Healthcare Position Hierarchy shows that sterilization
personnel are at the bottom of the hierarchy, making them part of the largest
number of workers in a hospital. See Nature of Healthcare Organizations.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.1 - Identify the types of healthcare organizations.
TOPICS: A-head: Nature of Healthcare Organizations
KEYWORDS: Bloom’s: Apply
DATE CREATED: 3/16/2021 7:57 AM
DATE MODIFIED: 3/16/2021 8:01 AM
7. Which of the following is NOT a key area identified in the text regarding the current environment of healthcare?
a. Advances in technology
b. Health Insurance Portability and Accountability Act
c. Shortages of needed personnel
d. Growing numbers of insured persons
ANSWER: d
FEEDBACK: a. Incorrect. The areas identified in the current environment of healthcare are
Technology Driven, Difficulties in Accessing Healthcare Services, Legal Risk
Management Affects Practice Behavior, Healthcare Worker Shortages,
Healthcare Reforms and Health Policy, Need to Provide Culturally Competent
Care. See Nature of Healthcare Organizations.
b. Incorrect. The areas identified in the current environment of healthcare are
Technology Driven, Difficulties in Accessing Healthcare Services, Legal Risk
Management Affects Practice Behavior, Healthcare Worker Shortages,
Healthcare Reforms and Health Policy, Need to Provide Culturally Competent
Care. See Nature of Healthcare Organizations.
c. Incorrect. The areas identified in the current environment of healthcare are
Technology Driven, Difficulties in Accessing Healthcare Services, Legal Risk
Management Affects Practice Behavior, Healthcare Worker Shortages,
Healthcare Reforms and Health Policy, Need to Provide Culturally Competent
Care. See Nature of Healthcare Organizations.
d. Correct. The growing number of uninsured people is not a key area identified in
the text regarding the current environment of healthcare. See Nature of
Healthcare Organizations.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: 1.2 - Describe the current and future states of the healthcare industry.
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