Saxon Fields Theme Park Ltd Report for Unit 6 exam Sample answer January 2024. This report will help you achieve distinction in the exam. This report clearly identifies the issues, recommendations and strongest recommendation with conclusion. This report is easier to memorise and understand rather...
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Report for Saxon Fields Theme Park Ltd ( Issues &
Recommendations) Unit 6 Exam in January 2024
Introduction:
This report aims to thoroughly examine the challenges faced by Saxon Fields Theme Park
Ltd and propose comprehensive recommendations based on management theories to
enhance their quality management. By delving into the issues at hand and aligning solutions
with established theories, we intend to offer practical insights to address the concerns of key
stakeholders and ensure the sustained success of the theme park.
Brief Summary of Saxon Fields Theme Park Ltd:
Saxon Fields Theme Park Ltd, a long-standing family-owned business in Worcestershire,
has articulated its business goals as becoming one of the top 10 tourist attractions in the UK,
increasing customer satisfaction, and boosting profits. However, recent changes
implemented by Managing Director Nina Smith have resulted in employee dissatisfaction,
increased turnover, declining customer satisfaction, and a significant drop in financial
performance.
Issues and Recommendations:
1.Employee Dissatisfaction and Turnover:
Issue: The adoption of zero-hour contracts, pay cuts, and the removal of employee benefits
have significantly impacted morale and contributed to high turnover.Saxon Fields Theme
Park has a big problem with its workers not being happy and many of them leaving their
jobs. This happened because the boss, Nina Smith, made some changes like cutting their
pay and taking away benefits. The workers being unhappy is causing a lot of issues. Rides
and cafes are closing a lot because there aren't enough workers. Customers are also not
happy, and some are making videos saying bad things about the park on the internet. This is
making less people come to the park, so the park is losing money. The park's boss needs to
think about what makes the workers happy, like giving them fair pay and good working
conditions, so everything can get better. If the boss doesn't fix this, the park might not do well
in the future.
Recommendation: To address the prevalent issue of employee dissatisfaction and high
turnover at Saxon Fields Theme Park Ltd, a practical approach involves applying Maslow's
Hierarchy of Needs. This theory suggests that individuals have specific needs, ranging from
basic to higher-order, and meeting these needs is crucial for job satisfaction and retention.
Firstly, ensuring fair compensation aligns with employees' basic physiological needs,
fostering a sense of security. Reintroducing employee benefits, such as health insurance
and meal subsidies, contributes to their safety needs, creating a more stable work
environment. Additionally, promoting team-building activities caters to social needs,
enhancing the overall workplace atmosphere. Recognizing outstanding performance through
a structured reward system addresses employees' esteem needs, while providing
opportunities for professional growth fulfils their self-actualization aspirations. By
systematically addressing these needs, Saxon Fields can cultivate a positive work
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