HCAD 302 Multiple Choice Questions - Exam 2 Questions and Answers Fully solved

HCAD 302 Multiple Choice Questions - Exam 2 Questions and Answers Fully solved True or False: Bigger groups often are better than smaller groups because bigger groups have more cooperation. False True or False: For a group to be effective, group members should communicate with people inside the group but not with people outside the group. False Which of these statements correctly describes groups in organizations? a. They have to involve more than one department. b. They make only recommendations, not decisions. c. They may be permanent or temporary. d. They should not have external stakeholders as members. c. They may be permanent or temporary. The act of agreeing quickly, politely, and superficially to maintain harmony in a group is known as a. freeloading. b. groupthink. c. passive thinking. d. team cooperation. b. groupthink. Which of the following is a reason why a healthcare organization may utilize groups? a. To enable workers to grow, try new roles, and develop professionally b. To build commitment to solutions, changes, and new plans through participation c. To obtain input and representation of stakeholders, interest groups, and constituents d. All of the above d. All of the above Structural characteristics of groups that affect group performance include all of the following except a. membership. b. authority. c. credibility. d. culture. c. credibility Which aspect of group structure guides the group, including how often the group meets and which resources it uses? a. Communication b. Purpose c. Decisions d. Leader b. purpose Which types of roles are helpful to groups? a. Maintenance roles b. Strategic roles c. Personal roles d. All of the above a. maintenance roles According to the group development model presented in Chapter 6, which of the following is likely to happen first when a new group begins to meet? a. Members will argue, disagree, and create conflicts. b. Members will set up ground rules for how they work together. c. Members will get acquainted and try to figure out what is OK. d. Members will get to work on their tasks and goals. c. Members will get acquainted and try to figure out what is OK. Group decision making a. works best when members quickly agree with each other. b. might not be effective because of a lack of accountability. c. should be done democratically with all group members voting. d. is affected by group processes but not by group structures. b. might not be effective because of a lack of accountability. True or False: Healthcare organizations are considered to be labor intensive. True True or False: Because of urgency of decisions in healthcare organizations, a trend in hiring is to use just one person rather than a team approach. False True or False: Managers' flexibility in how they staff their organizations is restricted by numerous laws. True True or False: Although performance appraisals are important to guide better performance by employees, managers sometimes avoid performance appraisals. True Which of the following is one of the seven processes needed for staffing? a. Sick pay b. Training appraisal c. Job design d. Performance representation c. Job design Advantages of internal recruitment (as compared to external recruitment) include all of the following except a. it costs less time and money. b. it provides more potential applicants. c. it helps the morale of existing employees. d. it requires less orientation of the person hired. b. it provides more potential applicants. Hiring someone to fill a job vacancy is likely to involve everything listed below except a. pay raise. b. job offer. c. interview. d. recruitment. a. pay raise Staff planning should consider a. likely promotions and retirements. b. strategic plan and goals. c. recent SWOT analysis. d. all of the above. d. all of the above A job description usually includes a. job duties and benefit package. b. benefit package and job qualifications. c. job qualifications and job duties. d. all of the above. c. job qualifications and job duties Who usually does the hiring of new employees for departments in healthcare organizations? a. Department managers b. Human resources staff c. Chief executive officer d. Department managers and human resources staff d. Department managers and human resources staff Which of the following is needed prior to interviewing job applicants? a. Current job description b. Ten highly qualified applicants c. Detailed reference checks d. A formal job offer a. Current job description True or False: An accurate job description is an important resource for determining appropriate pay for a job. True True or False: Managers sometimes inflate their evaluations of employees to avoid conflicts with employees. True The formal, systematic assessment of how well employees do their jobs in relation to established standards is a a. performance appraisal. b. job review. c. priority assessment. d. satisfaction evaluation. a. performance appraisal One method of evaluating a healthcare organization (HCO) employee's performance uses input from other workers who work above, below, and at the same level of the HCO as the employee. This method is a. structured peer evaluation. b. 360-degree evaluation. c. comprehensive evaluation. d. multilevel evaluation. b. 360-degree evaluation When doing a performance appraisal, a manager should do all of the following except a. examine an employee's performance rather than personality. b. lead a collaborative discussion with the employee. c. focus mostly on the employee's past performance. d. document the appraisal review for future follow-up c. focus mostly on the employee's past performance The pay rate for a particular job is often based on a. the value of the job compared to other jobs in the organization. b. how much an organization can afford to pay for the job. c. what other organizations in the community pay for that job. d. all of the above. d. all of the above When healthcare organization employees feel their rights and concerns are not adequately considered by top managers, the employees may gain power by electing ________ to represent them. a. an informal leader b. a physician c. a labor union d. a board member c. a labor union Employee benefits as part of total compensation at a healthcare organization (HCO) are a. based on laws, employees, and the HCO's financial plan. b. required to be the same for all employees in the HCO. c. all optional so managers can decide which benefits to give. d. usually worth approximately one tenth of base pay. a. based on laws, employees, and the HCO's financial plan When using the point factor method of deciding pay for jobs, a manager is likely to consider a. education required for the job. b. working conditions of the job. c. judgment used in the job. d. all of the above. d. all of the above Open-door policies, town hall meetings, formal grievance procedures, and disciplinary review boards are all mechanisms that managers can use to improve a. employee training. b. employee protection. c. employee hiring. d. employee appraisal. b. employee protection