ASAP PACE Certification (2024) – Questions/Answers
Convergent thinking ✔️Ans - Relies on reason and logic to find the one
best answer to a question
Divergent thinking ✔️Ans - Focuses on producing a broad variety of ideas
Levels of Communication ✔️Ans - 1. Casual
2. Critical
3. Crucial
Crucial Communication Components ✔️Ans - Opposing opinions, high
stakes, strong emotions
Communication Cycle ✔️Ans - Sender > Message > Receiver
Main 3 Components of Communication ✔️Ans - 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) ✔️Ans - 10%
Tone of Voice (% of meaning) ✔️Ans - 35%
Body Language (% of meaning) ✔️Ans - 55%
Tone of Voice Elements ✔️Ans - Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements ✔️Ans - Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements ✔️Ans - Place, People, Purpose
Non-Verbal Listening Skills ✔️Ans - Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills ✔️Ans - Probe, clarify, paraphrase, reflect,
encourage
,4 Communication Styles ✔️Ans - 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) ✔️Ans - Personal Competence,
Social Competence
Personal Competence (EQ) Elements ✔️Ans - Self-Awareness, Self-
Management
Social Competence (EQ) Elements ✔️Ans - Social Awareness, Relationship
Management
Self-Awareness (EQ) ✔️Ans - Understand your own emotions
Self-Management (EQ) ✔️Ans - Managing your own emotions and
behaviors
Social Awareness (EQ) ✔️Ans - Identify and understand the emotions of
others
Relationship Management (EQ) ✔️Ans - Manage interactions with others
successfully
Prescriptive Feedback ✔️Ans - Offer a solution for the problem - what
they can do different next time
Descriptive Feedback ✔️Ans - State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback ✔️Ans - Accept it, show gratitude, make note
Receiving Negative Feedback ✔️Ans - Listen, clarify, manage emotions
Constructive Conflict ✔️Ans - Can lead to better decisions, more creative
problem solving and stronger relationships
, Destructive Conflict ✔️Ans - Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip ✔️Ans - Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) ✔️Ans - 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) ✔️Ans - People follow because they have
to
Permission Leadership - 2 (Relationships) ✔️Ans - People follow because
they want to
Production Leadership - 3 (Results) ✔️Ans - People follow because of
what you've done for the organization
People Development Leadership - 4 (Reproduction) ✔️Ans - People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) ✔️Ans - People follow because of who
you are and what you represent
Negotiation ✔️Ans - Discussion aimed at reaching an agreement
Collaboration ✔️Ans - Ability to work jointly with others to achieve a goal
Personality ✔️Ans - Combination of characteristics or qualities that form
an individual's distinctive character
Persuasion ✔️Ans - Convincing someone to do something, typically
through reasoning or argument
Influence ✔️Ans - Capacity to affect the people and things around you
Convergent thinking ✔️Ans - Relies on reason and logic to find the one
best answer to a question
Divergent thinking ✔️Ans - Focuses on producing a broad variety of ideas
Levels of Communication ✔️Ans - 1. Casual
2. Critical
3. Crucial
Crucial Communication Components ✔️Ans - Opposing opinions, high
stakes, strong emotions
Communication Cycle ✔️Ans - Sender > Message > Receiver
Main 3 Components of Communication ✔️Ans - 1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) ✔️Ans - 10%
Tone of Voice (% of meaning) ✔️Ans - 35%
Body Language (% of meaning) ✔️Ans - 55%
Tone of Voice Elements ✔️Ans - Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements ✔️Ans - Eye Contact, Facial Expression,
Positioning, Gestures
Context Elements ✔️Ans - Place, People, Purpose
Non-Verbal Listening Skills ✔️Ans - Don't interrupt, remove distractions,
nod, mirror the communicator, take notes
Verbal Listening Skills ✔️Ans - Probe, clarify, paraphrase, reflect,
encourage
,4 Communication Styles ✔️Ans - 1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) ✔️Ans - Personal Competence,
Social Competence
Personal Competence (EQ) Elements ✔️Ans - Self-Awareness, Self-
Management
Social Competence (EQ) Elements ✔️Ans - Social Awareness, Relationship
Management
Self-Awareness (EQ) ✔️Ans - Understand your own emotions
Self-Management (EQ) ✔️Ans - Managing your own emotions and
behaviors
Social Awareness (EQ) ✔️Ans - Identify and understand the emotions of
others
Relationship Management (EQ) ✔️Ans - Manage interactions with others
successfully
Prescriptive Feedback ✔️Ans - Offer a solution for the problem - what
they can do different next time
Descriptive Feedback ✔️Ans - State what didn't work and why - no
judgement, stick to the facts
Receiving Positive Feedback ✔️Ans - Accept it, show gratitude, make note
Receiving Negative Feedback ✔️Ans - Listen, clarify, manage emotions
Constructive Conflict ✔️Ans - Can lead to better decisions, more creative
problem solving and stronger relationships
, Destructive Conflict ✔️Ans - Creates negative outcomes - broken
relationships, decreased productivity and harms reputations
Handling Gossip ✔️Ans - Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) ✔️Ans - 1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) ✔️Ans - People follow because they have
to
Permission Leadership - 2 (Relationships) ✔️Ans - People follow because
they want to
Production Leadership - 3 (Results) ✔️Ans - People follow because of
what you've done for the organization
People Development Leadership - 4 (Reproduction) ✔️Ans - People follow
because of what you've done for them
Pinnacle Leadership - 5 (Respect) ✔️Ans - People follow because of who
you are and what you represent
Negotiation ✔️Ans - Discussion aimed at reaching an agreement
Collaboration ✔️Ans - Ability to work jointly with others to achieve a goal
Personality ✔️Ans - Combination of characteristics or qualities that form
an individual's distinctive character
Persuasion ✔️Ans - Convincing someone to do something, typically
through reasoning or argument
Influence ✔️Ans - Capacity to affect the people and things around you
