*PASSED* TEFL Level 5 Advanced Diploma. Assignment 5. Teaching Business English. Writing a letter of complaint. Writing an email to complain.
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Teaching Business English
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Teaching Business English
I'm an English Language teacher specializing in 1 to 1 and online lessons. I have recently completed the TEFL Level 5 Advanced Diploma RQF in the UK. The lesson plans that I created passed first time and received excellent feedback from the course tutors. This lesson plan is well structured, detai...
Name of the Teacher Date Level of the class Length of lesson
22.02.2024 B2. Upper – Intermediate. 60 minutes
Lesson Type:
Business English
Lesson Topic:
Writing a letter of complaint.
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
Identify and use the language associated with writing a letter of complaint Written a letter of complaint and sent it to the teacher via email.
in a business context.
Anticipated difficulties: Suggested solutions:
1. Phonology. The differences in phonology between the Japanese 1. Provide clear models of pronunciation and emphasize mouth and
and English languages may cause difficulties when pronouncing tongue movements. Break down difficult words, e.g. express and
certain words. For example, it is very difficult for Japanese inconvenience, into syllables and practice pronunciation through drilling
students to become accustomed to, and pronounce, the hard and CIC exercises.
consonant sounds of English. 2. Continually provide positive feedback and encouragement to students
2. Cultural differences. It isn’t common in the Japanese education who demonstrate creativity and originality in their work. Highlight their
system for students to engage in creative assignments. Even in efforts and achievements to build their confidence and motivation
their native-language classes, lessons tend to focus on concrete levels.
facts rather than on creativity. Encourage a collaborative learning environment where students can
3. Time management. Writing a formal letter of complaint requires share ideas, brainstorm together, and collaborate during the tasks.
careful planning and organization, which some students may find Encourage peer support to enhance both creativity and teamwork skills.
challenging, especially if they struggle with time management. 3. Break down the writing process into manageable steps, such as
brainstorming, drafting, revising, and editing.
Set clear deadlines for each stage of the writing task and carefully
monitor students' progress.
pg. 1 Lesson Plan 150823
, Target Language Analysis
Include an analysis of the target language you will present for your learners to complete the ‘real-life’ task you have chosen.
● Choose your set phrases/expressions (8-12 is appropriate).
● Analyse them in a paragraph or table by including the meaning (if applicable), function, features of pronunciation (speaking), or spelling and
punctuation (writing). Plus, anything else you think is relevant.
Language item Function What will you teach about the What will you teach about the (S) Concept Checking
form? spelling/pronunciation and (P) questions.
punctuation?
Dear Sir/Madam, Formal ‘Dear Sir/Madam’ as a formal and P. In formal letters, a comma is typically Does the writer know the
greeting. polite greeting when writing to used after the salutation to separate it from person they are writing to?
someone you don’t know. the body of the letter.
I hope this email finds you Polite ‘Finds you well’, is an idiom used to S. Review the spelling and pronunciation of Is this a rude introduction
well. introduction. show consideration for the reader. these vowel sounds: to the email?
The long ‘o’ sound in ‘hope’.
The long ‘e’ sound in ‘email’.
I am writing to express my Stating the ‘I am writing’ is the present S. Review the spelling and pronunciation of Is the writer happy with
disappointment with (add reason for the continuous tense of the verb ‘to these vowel sounds: the company he/she is
the company’s name). email. write’. The long "i" sound in "writing" writing to?
‘Express my disappointment’ is a The short "i" sound in "disappointment."
purpose phrase which explains the
reason for writing.
Unfortunately, your Stating the ‘Unfortunately’ is an adverb formed P. Comma. Explain the use of a comma after Does ‘unfortunately’
company did not (describe actual problem. by adding the suffix ‘-ly’ to the introductory phrases or words. The comma, indicate that the writer is
the problem briefly….) adjective "unfortunate." separates the introductory word from the pleased?
main clause.
Your company's service fell To express Explain that ‘fell below’ is a phrasal S. Review the spelling and pronunciation of Has the company she is
below our standards. dissatisfaction verb that means to fail to reach a these letter combinations. writing to delivered a good
with the certain level or standard. ‘Your’, emphasizing the long ‘oo’ sound in service?
service Explain the prepositional phrase the first syllable.
provided. ‘below our standards’, which ‘Company's’: Focus on the pronunciation of
provides additional information ‘company's’, emphasizing the stress on the
about the service. first syllable and the ‘z’ sound at the end.
P. Apostrophe: Discuss the use of an
pg. 2 Lesson Plan 150823
, apostrophe (') in the word "company's" to
indicate possession or ownership.
This issue has caused our Expressing The phrase ‘a lot of’ is a quantifier S. Review the spelling and pronunciation of Has the issue caused
company a lot of consequences. that indicates a large amount. "caused", focusing on the long vowel sound problems for the writer’s
inconvenience. (briefly Break down the word in the first syllable and the voiced "z" sound company?
describe the difficulties your ‘inconvenience’ into its parts (‘in-" + at the end.
company experienced). ‘convenience’) and explain how the
prefix ‘in- ‘often indicates negation
or reversal.
I suggest your company Requesting ‘Suggest; is a modal verb used to S. Review the spelling and pronunciation of Does the writer want the
addresses this issue action. make a polite suggestion. the ‘ss’ combination in ‘address’, which issue solved quickly?
immediately by [provide a makes the ‘ss’ sound and in ‘issue’, which
specific action or solution]. makes the ‘ish’ sound.
Your attention to this matter Reinforces the ‘would be appreciated’ – is a polite S. Review the spelling and pronunciation of Does the writer want the
would be appreciated. need for action phrase used in formal letters to the ‘pp’ combination in ‘appreciated’. recipient to take any
to be taken. soften the request for action. action?
I look forward to your To encourage a ‘look forward to’ is a phrasal verb S. Review the spelling and pronunciation of Does the writer want a
reply. response from that expresses expectation for a the "oo" combination in "look," which reply to their email?
the reader. future event. makes the long "o" sound.
Review the ‘I before e except after c’ rule in
the spelling of receive.
Yours Faithfully, A polite and ‘Yours Faithfully ‘is an expression P. Both ‘Yours’ and ‘Faithfully’ should be Is ‘Yours Faithfully an
formal closing. that conveys a formal and polite tone. capitalized as they are part of the closing informal way to end the
Writer’s name. Writer’s It is used when the writer does not phrase. In English, closings in formal letters email.
position. Writer’s company. know the recipient’s name. are capitalized.
A comma is used after a closing phrase such
as "Yours Faithfully" when it is followed by
the writer's name.
Stage Stage Aim Time Interaction Teacher’s Procedure Students will...
pg. 3 Lesson Plan 150823
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