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CKE EXAM #2 Complete and 100% Correct |Latest Update 2024
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CKE EXAM #2 Complete and 100% Correct 9-box grid A comparative diagram that includes appraisal and assessment data to allow managers to easily see an employee's actual and potential performance Alternative Dispute Resolution (ADR) A term applied to different types of employee complaint or d...

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  • 17 avril 2024
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  • 2023/2024
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CKE EXAM #2 Complete and 100% Correct
9-box grid
A comparative diagram that includes appraisal and assessment data to allow managers to easily see
an employee's actual and potential performance


Alternative Dispute Resolution (ADR)
A term applied to different types of employee complaint or dispute resolution procedures


Applicant Tracking System
A software application recruiters use to post job openings, screen resumes, and contact via email
potential candidates for interviews, and track the time and costs related to hiring people


Apprenticeship Training
A system of training in which a worker entering the skilled trades is given thorough instruction and
experience, both on and off the job, in the practical and theoretical aspects of the work


Arbitration Award
Final and binding award issued by an arbitrator in a labour-management dispute


Assessment Center
A process by which individuals are evaluated as they participate in a series of situations that resemble
what they might need to handle on the job


Attrition
A natural departure of employees from organizations through quits, retirements, and deaths


Augmented Skills
Skills helpful in facilitating the efforts of expatriate managers


Authorization Card
A statement signed by an employee authorizing a union to act as his or her representative for the
purposes of collective bargaining


Balanced Scorecard (BSC)
A measurement framework that helps managers translate strategic goals into operational objectives


Balance-Sheet Approach
A compensation system designed to match the purchasing power in a person's home country


Bargaining Power
The power of labour and management to achieve their goals through economic, social, or political
influence


Bargaining Unit

,A group of two or more employees who share common employment interests and conditions and
may reasonably be grouped together for purposes of collective bargaining


Bargaining Zone
Area within which the union and the employer are willing to concede when bargaining


Behaviour Modeling
An approach that demonstrates desired behavior and gives trainees the chance to practice and role-
play those behaviors and receive feedback


Behaviour Modification
A technique that operates on the principle that behavior that is rewarded, or positively reinforced,
will be exhibited more frequently in the future, whereas behavior that is penalized or unrewarded will
decrease in frequency


Behaviour Observation Scale (BOS)
A behavioral approach to performance appraisal that measures the frequency of observed behavior


Behavioral Description Interview (BDI)
An interview in which an applicant is asked questions about what he or she actually did in a given
situation


Behaviorally Anchored Rating Scale (BARS)
A behavioral approach to performance appraisal that consists of a series of vertical scales, one for
each important dimension of job performance


Benchmarking
the process of comparing an organization's practices and technologies with those of other companies


Benchmarking
The process of measuring one's own services and practices against the recognized leaders in order to
identify areas for improvement


Blended Learning
The use of multiple training methods to achieve optimal learning on the part of trainees


Bona Fide Occupational Qualification (BFOQ)
A justifiable reason for discrimination based on business reasons of safety or effectiveness


Bonus
an incentive payment that is supplemental to the base wage


Branding
a company's efforts to help existing and prospective workers understand why it is a desirable place to
work

, Burnout
The most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity


Business Agent
Normally a paid labour official responsible for negotiating and administering the collective agreement
and working to resolve union members' problems


Calibration
A process whereby managers meet to discuss the performance of individual employees to ensure
their employee appraisals are in line with one another


Career Counselling
The process of discussing with employees their current job activities and performance, personal and
career interests and goals, personal skills, and suitable career development objectives


Career Networking
The process of establishing mutually beneficial relationships with other business people, including
potential clients and customers


Career Paths
Lines of advancement in an occupational field within an organization


Career Plateau
a situation in which for either organizational or personal reasons the probability of moving up the
career ladder is low


Change Management
Change management is a systematic way of bringing about and managing both organizational changes
and changes on the individual level


Chief Ethics Officer
A high-ranking manager directly responsible for fostering the ethical climate within the firm


Chief Learning Officer
A high-ranking manager directly responsible for fostering employee learning and development within
the firm


Codetermination
representation of labor on the board of directors of a company


Collaborative Software
Software that allows workers to interface and share information with one another electronically

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