AOM4801 Assignment 2 (COMPLETE ANSWERS) 2024 - DUE 27 MAY 2024 ;100 % TRUSTED workings, explanations and solutions. For assistance call or W.h.a.t.s.a.p.p us on ...(.+.2.5.4.7.7.9.5.4.0.1.3.2)...........
2.1 GOODS AND SERVICE DESIGN
2.1.1 Research and write a short paper (approximately 1.5 typ...
The purpose of this assignment is to test your knowledge of and insight into the contents of part 2 of
your prescribed book, “Designing operations and supply chains”, and the first part of part 3 of your
prescribed book, “Managing operations and supply chains”.
The assignment covers chapter 5 (“Goods and service design”); chapter 6 (“Supply chain design”);
chapter 7 (“Process selection, design, and improvement”); chapter 8 (“Facility and work design”); and
chapter 9 (“Forecasting and demand planning”).
2.1 GOODS AND SERVICE DESIGN
2.1.1 Research and write a short paper (approximately 1.5 typed pages) advocating for customer-
focused design.
Note: The section in your prescribed textbook under the heading “Customer-focused design”
introduces the concept briefly. Your task is to research this subject area further. Among other
sources, your research may include your prescribed textbook and/or other relevant textbooks
and/or articles and/or online searches.
2.1.2 Assume you are the new owner of a franchised Nando’s fast-food outlet. The outlet you have
purchased allows for customers to be serviced via three different channels, namely:
• Sit-down customers who walk into your outlet, sit at a table, and order from the menu through
waiters servicing the tables.
• Customers who walk into the outlet and order from the menu on a take-away basis, and then
wait for their food to be prepared and hander over.
• Customers who order from the menu on a take-away basis using the drive-through. These
customer’s order from the menu, on a take-away basis, whilst in their car. They then wait for
the food to be prepared and handed over.
1
, AOM4801/2024/ASSIGNMENT 02
Based on your understanding of the typical operations at such a Nando’s fast-food outlet, describe
practical examples to demonstrate your understanding of each of the four elements of service-
encounter design.
Note: You need to describe one practical example for each of the four elements of service-
encounter design.
(4)
2.1.3 Given the following diagram, determine the total system reliability if the individual component
reliabilities are: A = 0.96, B = 0.72, and C = 0.89
B
A
C
Important note:
• Show all your calculations
• Carry all calculations through to two decimal places after the comma
[16]
2.2 SUPPLY CHAIN DESIGN
2.2.1 When making location decisions for different types of operations, a variety of location factors need
to be carefully considered. Based on your understanding of two different types of operations,
namely, an open-pit coal mine and a coffee shop, provide an argument for why different site
selection location factors would need be considered for each of these operations respectively.
Note: Support your answer with a few valid examples of typical site selection for each operation
respectively.
(6)
2.2.2 Should a supply chain be configured as a push system or a pull system? With reference to the
relevant trade-offs between these two approaches, motivate your answer? (4
2
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