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HRD3601 Asessment 06 2024
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HRD3601 Asessment 06 2024
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ANSWER ALL THREE QUESTIONS (AND ALL THE SUB QUESTIONS).Question 1
Your organisation decided to outsource the Quality Management Systems of the Human
Resource Development (HRD) division to one of the leading quality management agencies in
South Africa, Tsoga- Mo-Africa Total Quality Management (TMA_TQM) to conduct a workshop in
your company. All employees were invited to attend the workshop. Amongst other things, you
were appointed to act as a coordinator for the project. Your role includes liaising with the TMA_
TQM team on all matters about HRD quality management to advise the TMA_TQM team on
organisational quality management records, furthermore, to report to management on the
workshop feedback.
Based on the above scenario, answer the following
questions.
1.1 Differentiate between the Total Quality Management (TQM) and Conformance to
Specification Model (CTS) and provide practical and relevant examples
to substantiate to your answer about the workshop.
Total Quality Management (TQM):
TQM is a holistic management philosophy that involves all members of an organization in a
continuous effort to improve quality and achieve long-term success. It goes beyond just meeting
specifications; it aims for continuous improvement in processes, products, and services through
active participation of all employees.
Key Characteristics of TQM:
Continuous Improvement: TQM emphasizes ongoing enhancement of processes, products,
and services.
Employee Involvement: Everyone in the organization, from top management to front-line
workers, is involved in the quality improvement process.
Customer Focus: TQM prioritizes meeting and exceeding customer expectations.
Integrated System: It integrates quality into the organizational culture and processes.
Data-Driven Decision Making: Uses data and metrics to guide decisions.
Example in the Workshop Context:
During the workshop, TMA_TQM could implement TQM by involving all HRD employees in
identifying areas for improvement in training programs. For instance, employees might suggest
more interactive training methods based on participant feedback. Continuous improvement can
be demonstrated by periodically revisiting and refining these training methods to enhance
learning outcomes.
Conformance to Specifications Model (CTS):
CTS focuses on ensuring that products and processes conform strictly to predefined
specifications and standards. It emphasizes consistency and adherence to documented
procedures.
Key Characteristics of CTS:
Specification Adherence: Ensures all outputs meet set standards and specifications.
Process Control: Emphasizes control of production processes to maintain quality.
Documentation: Requires detailed documentation of processes and standards.
, Quality Assurance: Focuses on maintaining quality through compliance with specifications
rather than continuous improvement.
Example in the Workshop Context:
In the workshop, TMA_TQM might introduce a CTS approach by ensuring that all HRD training
modules strictly adhere to the predefined curriculum approved by the management. Each
training session would be monitored to ensure it meets the specified standards, such as
covering all required topics within a set timeframe.
Practical and Relevant Examples
TQM Example:
Scenario: During the workshop, employees are encouraged to participate in a brainstorming
session to identify common issues in the HRD processes.
Implementation: TMA_TQM facilitates these sessions and gathers suggestions for
improvement, such as better communication channels between trainers and trainees or
incorporating new training technologies.
Outcome: These suggestions are then systematically evaluated and tested, leading to an
iterative process of improvement in HRD activities.
CTS Example:
Scenario: TMA_TQM establishes a strict protocol for HRD training sessions, including a
detailed agenda, specific learning objectives, and required assessment methods.
Implementation: Each training session is reviewed against these predefined criteria. For
instance, trainers must complete a checklist to ensure all topics are covered as per the
specification.
Outcome: Compliance is measured through regular audits and reviews, ensuring that the
training consistently meets the established standards.
Reporting to Management
In your report to management, you would highlight the differences and applications of both
models:
TQM Insights:
Emphasize the benefits of involving employees in continuous improvement, leading to
innovative and effective HRD solutions.
Report on the feedback from brainstorming sessions and how these ideas are being tested and
implemented for better training outcomes.
CTS Insights:
Highlight the importance of maintaining strict adherence to training specifications to ensure
consistency and quality.
Provide data from audits and reviews showing compliance with the specified standards.
(Study Guide pg. 71)
1.2 Explain the core criteria to be considered that HRD requires in developing a quality
management system.
, Criteria
When developing a quality management system (QMS) for Human Resource
Development (HRD), it's crucial to consider several core criteria to ensure the system is
effective, comprehensive, and aligned with both organizational goals and national
standards.
Criterion 1: Aims, Purposes, and Objectives
Quality Assurance Policy: Establish a clear quality assurance policy that outlines the
organization's values, principles, and objectives. This policy should indicate the target
audience and the rationale for the HRD activities.
Alignment with NQF: Ensure the policy is aligned with the National Qualifications
Framework (NQF) principles, emphasizing democratic practices, transparency, and
inclusivity.
Clear Aims and Objectives: Communicate the aims and objectives of the HRD
programs, ensuring they support the organization's strategic goals and the broader
educational and training landscape.
Criterion 2: Quality Management Systems
Processes and Procedures: Identify and document the processes and procedures
necessary to implement quality management within the organization. This includes
standard operating procedures (SOPs) for training and development activities.
Holistic Approach: Adopt a TQM perspective that integrates a holistic, flexible, and
process-oriented approach to quality management. This should enhance learning
outcomes, increase the applicability of training, and establish credible and accessible
qualifications.
Quality Culture: Foster a culture of quality where every member of the organization is
responsible for maintaining and improving quality. This involves continuous reviews,
monitoring, control, and consistent feedback mechanisms.
Criterion 3: Review Mechanisms
Monitoring and Evaluation: Establish robust mechanisms to monitor, review, and audit
the implementation of HRD policies and procedures. This includes regular assessments
to ensure the programs meet set objectives and quality standards.
Developmental Approach: Maintain a developmental approach to quality assurance,
ensuring that the QMS evolves based on feedback and research findings. An active and
continuous cycle of quality assurance is critical.
Criterion 4: Programme Delivery
Programme Development and Delivery: Clearly describe how HRD programs are
developed, delivered, and evaluated. This should include the nature, components, and
structure of the programs, ensuring they align with NQF principles.
Flexibility and Resources: Indicate the duration and flexibility of the programs, as well as
the modes of delivery. Ensure adequate resources (financial, technological, and human)
are in place to support effective program delivery.
Alignment with NQF: Ensure that programs are pegged at the correct levels within the
NQF, facilitating recognition and transferability of qualifications.
Criterion 5: Staff Policies
Staff Selection and Development: Develop clear policies and procedures for staff
selection, appraisal, and professional development. Selection criteria should comply with
the Employment Equity Act of 1998 and NQF principles.
Integration of Theory and Practice: Ensure staff are capable of integrating theory and
practice in program delivery, fostering applied competence among learners.
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