Examen
HRD3601 Assessment 6 2024
- Cours
- Établissement
HRD3601 Assessment 6 2024
[Montrer plus]
Vendeur
S'abonner
gradguru4328
Avis reçus
Aperçu du contenu
ANSWER ALL THREE QUESTIONS (AND ALL THE SUB QUESTIONS).Question 1
Your organisation decided to outsource the Quality Management Systems of the Human
Resource Development (HRD) division to one of the leading quality management agencies in
South Africa, Tsoga- Mo-Africa Total Quality Management (TMA_TQM) to conduct a workshop in
your company. All employees were invited to attend the workshop. Amongst other things, you
were appointed to act as a coordinator for the project. Your role includes liaising with the TMA_
TQM team on all matters about HRD quality management to advise the TMA_TQM team on
organisational quality management records, furthermore, to report to management on the
workshop feedback.
Based on the above scenario, answer the following
questions.
1.1 Differentiate between the Total Quality Management (TQM) and Conformance to
Specification Model (CTS) and provide practical and relevant examples
to substantiate to your answer about the workshop.
Total Quality Management (TQM):
TQM is a holistic management philosophy that involves all members of an organization in a
continuous effort to improve quality and achieve long-term success. It goes beyond just meeting
specifications; it aims for continuous improvement in processes, products, and services through
active participation of all employees.
Key Characteristics of TQM:
Continuous Improvement: TQM emphasizes ongoing enhancement of processes, products,
and services.
Employee Involvement: Everyone in the organization, from top management to front-line
workers, is involved in the quality improvement process.
Customer Focus: TQM prioritizes meeting and exceeding customer expectations.
Integrated System: It integrates quality into the organizational culture and processes.
Data-Driven Decision Making: Uses data and metrics to guide decisions.
Example in the Workshop Context:
During the workshop, TMA_TQM could implement TQM by involving all HRD employees in
identifying areas for improvement in training programs. For instance, employees might suggest
more interactive training methods based on participant feedback. Continuous improvement can
be demonstrated by periodically revisiting and refining these training methods to enhance
learning outcomes.
Conformance to Specifications Model (CTS):
CTS focuses on ensuring that products and processes conform strictly to predefined
specifications and standards. It emphasizes consistency and adherence to documented
procedures.
Key Characteristics of CTS:
Specification Adherence: Ensures all outputs meet set standards and specifications.
Process Control: Emphasizes control of production processes to maintain quality.
Documentation: Requires detailed documentation of processes and standards.
, Quality Assurance: Focuses on maintaining quality through compliance with specifications
rather than continuous improvement.
Example in the Workshop Context:
In the workshop, TMA_TQM might introduce a CTS approach by ensuring that all HRD training
modules strictly adhere to the predefined curriculum approved by the management. Each
training session would be monitored to ensure it meets the specified standards, such as
covering all required topics within a set timeframe.
Practical and Relevant Examples
TQM Example:
Scenario: During the workshop, employees are encouraged to participate in a brainstorming
session to identify common issues in the HRD processes.
Implementation: TMA_TQM facilitates these sessions and gathers suggestions for
improvement, such as better communication channels between trainers and trainees or
incorporating new training technologies.
Outcome: These suggestions are then systematically evaluated and tested, leading to an
iterative process of improvement in HRD activities.
CTS Example:
Scenario: TMA_TQM establishes a strict protocol for HRD training sessions, including a
detailed agenda, specific learning objectives, and required assessment methods.
Implementation: Each training session is reviewed against these predefined criteria. For
instance, trainers must complete a checklist to ensure all topics are covered as per the
specification.
Outcome: Compliance is measured through regular audits and reviews, ensuring that the
training consistently meets the established standards.
Reporting to Management
In your report to management, you would highlight the differences and applications of both
models:
TQM Insights:
Emphasize the benefits of involving employees in continuous improvement, leading to
innovative and effective HRD solutions.
Report on the feedback from brainstorming sessions and how these ideas are being tested and
implemented for better training outcomes.
CTS Insights:
Highlight the importance of maintaining strict adherence to training specifications to ensure
consistency and quality.
Provide data from audits and reviews showing compliance with the specified standards.
(Study Guide pg. 71)
1.2 Explain the core criteria to be considered that HRD requires in developing a quality
management system.
Les avantages d'acheter des résumés chez Stuvia:
Qualité garantie par les avis des clients
Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.
L’achat facile et rapide
Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.
Focus sur l’essentiel
Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.
Foire aux questions
Qu'est-ce que j'obtiens en achetant ce document ?
Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.
Garantie de remboursement : comment ça marche ?
Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.
Auprès de qui est-ce que j'achète ce résumé ?
Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur gradguru4328. Stuvia facilite les paiements au vendeur.
Est-ce que j'aurai un abonnement?
Non, vous n'achetez ce résumé que pour €2,73. Vous n'êtes lié à rien après votre achat.
Peut-on faire confiance à Stuvia ?
4.6 étoiles sur Google & Trustpilot (+1000 avis)
79271 résumés ont été vendus ces 30 derniers jours
Fondée en 2010, la référence pour acheter des résumés depuis déjà 14 ans