Texas Roadhouse Validation Questions And Answers With Verified Tests

What does G.R.O.W. mean? - Answer-guests always have right of way What does 10-4 stand for? - Answer-smile at 10 ft away, talk at 4 ft away What are the 6 operational goals? - Answer-1. Leader at the door 2. Image 3. Training 4. First time guest 5. Alley Ralley 6. Manager in the window List the 4 core values - Answer-Passion, partnership, integrity, fun What does H.E.A.R.T mean? - Answer-H - howdy and the greeting, guests should be greeted within 45 seconds (ENERGY, FRIENDLY, FUN) E - engage and drinks/order within 1-3 minutes (KNOWLEDGE, PASSION, CARE/CONCERN) A - arrive and deliver apps/salad within 6-8 minutes (PROUD, PRESENT, ATTENTIVE) R - respond with maintenance and service by replenishing peanuts, drinks, etc. (KIND, COURTEOUS, RESPECT) T - thank you and the wrap up (GENUINE, MEMORABLE, GRATEFUL) What are Kents top 10? - Answer-1. knowledgable servers 2. sense of fun (smiles)3. urgency on greetings, drinks and food 4. manager table visits 5. 3 table sections 6. restroom focus 7. lighting, temerpature, music level, TV's 8. bartenders: speed, awareness, learn guest name 9. hostess (smiles, urgency, guest concern vs. name taker) 10. crew involvement