D432 Excel Study Guide UPDATED Exam Questions and CORRECT Answers Union organization process - Correct ANSWER - Employees signing authorization cards to form a union Positive union -management relationships - Correct ANSWER - Constructive labor relations, fair working conditions, effective problem -solving Relevance of unions - Correct ANSWER - Advocating workers' rights, negotiating better wages and benefits Decline in union membership - Correct ANSWER - Decrease in the number of union members over time Gig economy's influence on labor unions - Correct ANSWER - Complexity due to independent contractor status of gig workers Future challenges for unions - Correct ANSWER - Adapting to changing workforce, addressing gig economy workers' rights Right to organize - Correct ANSWER - Empowers workers to form and join unions Mandatory bargaining subjects - Correct ANSWER - Wages, benefits, hours, working conditions, grievance procedures, health and safety, management rights Permissive bargaining subjects - Correct ANSWER - Negotiable topics if both parties agree, such as subcontracting Illegal bargaining subjects - Correct ANSWER - Including illegal topics in a collective bargaining agreement renders it void Union busting - Correct ANSWER - Employer strategies to discourage or undermine unionization efforts Role of the European Works Council - Correct ANSWER - Promotes dialogue and information sharing between multinational companies and employees Challenges of multi -generational workforce - Correct ANSWER - Differing work styles, communication preferences, and expectations among generations Union's role in promoting diversity and inclusion - Correct ANSWER - Advocating for anti -
discrimination policies, fair hiring practices, addressing equity issues Worker rights under OSHA - Correct ANSWER - Safe and healthy workplace, training on hazards, reporting unsafe conditions Protection of whistleblowers under OSH Act - Correct ANSWER - Reporting safety violations, exceptions to protection OSH Act record -keeping requirements - Correct ANSWER - Recording injuries or illnesses resulting in death, days away from work, restricted work, job transfer, or medical treatment beyond first aid Employer's obligations for recording minor injuries - Correct ANSWER - Recording minor injuries meeting OSH Act criteria Order of priority for OSHA inspections - Correct ANSWER - Imminent danger situations, severe injuries or illnesses, worker complaints, referrals from other agencies, targeted inspections, follow -ups Steps of OSHA's on -site inspections - Correct ANSWER - Presentation of credentials, opening conference, walkaround inspection, closing conference, citations and penalties, abatement verification, follow -up actions Penalties associated with types of violations - Correct ANSWER - Serious, other -than-serious, posting requirements, failure to abate, willful or repeated Core elements of effective safety and health program - Correct ANSWER - Management leadership and employee participation, hazard identification and assessment, hazard prevention and control HR's contribution to workplace safety - Correct ANSWER - Developing policies, conducting training, ensuring compliance, investigating incidents Impact of mental health on organizational safety - Correct ANSWER - Affects focus, decision -
making, productivity, and morale Role of employee assistance programs - Correct ANSWER - Help employees address personal issues impacting job performance and safety Empathy in preventing workplace harassment - Correct ANSWER - Promotes understanding and respect, reduces likelihood of harassment Preventing harassment through boundaries - Correct ANSWER - Clear policies, defining acceptable behavior, consequences, and reporting process Employer's rights regarding employees' posts on social media - Correct ANSWER - Monitoring and regulating posts impacting the workplace, balancing with privacy and free speech rights Impact of unconscious bias on decision -making - Correct ANSWER - Affects hiring, promotions, evaluations, requires training for recognition and mitigation Justifying consistent treatment among employees - Correct ANSWER - Maintaining fairness and non-discrimination in the workplace Mitigating retaliation in the workplace - Correct ANSWER - Clear policies, encouraging reporting, prompt investigation, action against retaliators, training and awareness Laws impacting employee record keeping - Correct ANSWER - FLSA, FMLA, OSHA, Title VII, ADA HR's contribution to positive ROI - Correct ANSWER - Improving productivity, reducing turnover, enhancing engagement Employee handbooks and positive employee relations - Correct ANSWER - Setting expectations, providing information, demonstrating fairness and transparency Enhancing employee relations through training - Correct ANSWER - Developing communication, conflict resolution, policy understanding Impact of conflict on organizational culture - Correct ANSWER - Creates tension, reduces trust, fosters a hostile work environment Emotional intelligence and employee relations - Correct ANSWER - Recognizing and managing emotions, promoting empathy, effective communication, conflict resolution Impact of emotions on communication - Correct ANSWER - Influences how messages are conveyed and received Constructive responses and good communication - Correct ANSWER - Active listening, empathy, respect, positive interactions, understanding Listening in conflict resolution - Correct ANSWER - Allows expression of concerns, facilitates understanding, identifies common ground Destructive behaviors hampering conflict resolution - Correct ANSWER - Aggression, blame -
shifting, avoidance, uncooperative attitudes Helping others resolve conflict - Correct ANSWER - Facilitating communication, mediation, suggesting resolution techniques Creating a culture of conflict resolution - Correct ANSWER - Promoting open communication, offering training, fair and respectful workplace
