Garantie de satisfaction à 100% Disponible immédiatement après paiement En ligne et en PDF Tu n'es attaché à rien
logo-home
Recherché précédemment par vous
Recherché précédemment par vous
logo
UGBA 105 Final UPDATED Exam Questions and CORRECT Answers €9,53
Ajouter au panier
Accédez rapidement à
Aperçu
  2.  
  3. UGBA 105
  4.  
  5. UGBA 105

Examen

UGBA 105 Final UPDATED Exam Questions and CORRECT Answers
 0 fois vendu
  • Cours
  • UGBA 105
  • Établissement
  • UGBA 105

UGBA 105 Final UPDATED Exam Questions and CORRECT Answers Communication - Correct Answer- #1 source of conflict in organizations Barriers to effective communication - Correct Answer- 1. filtering (choice of words) 2. overload (too much info for receiver to process) 3. timing (receiver not rea...

[Montrer plus]

Aperçu 4 sur 34  pages

Infos sur le Document

  • 28 août 2024
  • 34
  • 2024/2025
  • Examen
  • Questions et réponses

Sujets

  • ugba 105 final
  • ugba 105
  • ugba

École, étude et sujet

  • UGBA 105
  • UGBA 105

Vendeur

avatar-seller
MGRADES

Avis reçus

Aperçu du contenu

UGBA 105 Final UPDATED Exam
Questions and CORRECT Answers

Communication - Correct Answer- #1 source of conflict in organizations


Barriers to effective communication - Correct Answer- 1. filtering (choice of words)
2. overload (too much info for receiver to process)
3. timing (receiver not ready to hear message)
4. channel misusage (using email instead of face to face)
5. perceptions (credible or reliable source)


Hedging words - Correct Answer- confusing


Driver style (action oriented) - Correct Answer- - decisive
- efficient
- impatient
- dominating


Expressive style (intuition oriented) - Correct Answer- - creative
- energetic
- emotional
- unpredictable


Amiable style (relationship oriented) - Correct Answer- - dependable
- supportive
- compliant
- passive


Analytic style (thinking oriented) - Correct Answer- - rational

,- precise
- indecisive
- inflexible


Problems with email - Correct Answer- - messages are easily and commonly misinterpreted
- not appropriate for sending negative messages
- overused and overloading on readers
- removes inhibitions and can cause inflammatory emotional responses
- not private: may be forwarded to anyone and monitored by company


Email (sender) - Correct Answer- - clear identity in email address
- meaningful subject line
- only one screen of info
- make easy to quickly read w bullet points or spacing


Email (receiver) - Correct Answer- - meet in person or call if receive an ambiguous or
negative email


Building rapport over email - Correct Answer- - people who take time to get to know each
other boost trust immediately
- discuss non-negotiation-related topics
- highlight similarities
- personal disclosure
- express positive emotions


Social networking sites - Correct Answer- - public spaces, anyone can see what you post
- can be used for job application screening
- avoid "overstimulating" contacts


Blogs - Correct Answer- - employees may post harmful information
- such comments may be cause for dismissal

,- no First Amendment rights protection
- can be used against company policy to post in a blog during company time and on company
equipment/connections


Rumor Mill - Correct Answer- - perceived by most employees as being accurate and reliable
(86%)
- where 75% of employees get their information first
- insightful to managers: what is important to employees, understand morale, and anxieties


Rumors result from - Correct Answer- desire for information about important situations


Reducing rumors - Correct Answer- - explain decisions and behaviors that may appear
inconsistent or secretive
- openly discuss worse-case possibilities, they are almost never as anxiety-provoking as the
unspoken fantasy


Good location for communication - Correct Answer- head of the table


Warmness - Correct Answer- - lean inward in a nonaggressive manner to signal interest and
engagement
- aim for body language that feels professional but relaxed
- when standing, balance your weight primarily on one hip to avoid appearing rigid or tense
- tilt your head slightly and keep your hands open and welcoming


Coldness - Correct Answer- - try not to angle your body away from the person you're
engaging
- crossing your arms indicates coldness and a lack of receptivity
- avoid sitting "at attention" or in an aggressive posture
- avoid standing with your chin pointed down
- don't pivot your body away from the person you're engaging with
- avoid closed-hand positions and cutting motions

, Other communication strategies that build trust - Correct Answer- - mirroring: helping others
feel comfortable
- priming: reducing surprised and influencing
- framing: labeling your own behavior for clarity


Men talk to: (direct and assertive) - Correct Answer- - emphasize status, power, and
independence
- offer solutions
- boast about their accomplishments


Women talk to: (indirect and overly polite) - Correct Answer- - establish connection and
intimacy
- speak of problems to promote closeness
- express regret and restore balance to a conversation


Communication disagreement among cultures - Correct Answer- - willingness to openly
disagree or speak assertively
- directness of language (ESL no softeners)
- importance of maintaining "face" or dignity
- time devoted to establishing personal relationships
- mode of communication, written or verbal
- personal space and nonverbal communication
- the way "agreement" is defined


Cultural barriers: - Correct Answer- - semantics: some words aren't translatable
- word connotations: some words imply multiple meanings beyond their definitions
- tone differences: the acceptable level of formality of language
- differences in tolerance for conflict: address directly or indirectly


Cultural context - Correct Answer- the importance of social context to meaning


Low-context - Correct Answer- cultures (like the U.S.) rely on words for meaning

Les avantages d'acheter des résumés chez Stuvia:

Qualité garantie par les avis des clients

Qualité garantie par les avis des clients

Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.

L’achat facile et rapide

L’achat facile et rapide

Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.

Focus sur l’essentiel

Focus sur l’essentiel

Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.

Foire aux questions

Qu'est-ce que j'obtiens en achetant ce document ?

Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.

Garantie de remboursement : comment ça marche ?

Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.

Auprès de qui est-ce que j'achète ce résumé ?

Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur MGRADES. Stuvia facilite les paiements au vendeur.

Est-ce que j'aurai un abonnement?

Non, vous n'achetez ce résumé que pour €9,53. Vous n'êtes lié à rien après votre achat.

Peut-on faire confiance à Stuvia ?

4.6 étoiles sur Google & Trustpilot (+1000 avis)

71250 résumés ont été vendus ces 30 derniers jours

Fondée en 2010, la référence pour acheter des résumés depuis déjà 15 ans

Commencez à vendre!

Récemment vu par vous

Examen ·

(0)

HESI RN EXIT EXAM V4 SCREENSHOTS 2022 INET PROCTORED EXAM

Examen ·

(2)

Prometric CNA Questions and Answers 2023 Solved Correctly

Examen ·

(0)

RELIAS DYSRHYTHMIA BASIC A & B 35 QUESTIONS WITH ANSWERS

Examen ·

(0)

Nclex Cardiovascular Questions and Answers Already Passed

Examen ·

(0)

FTCE: ESE (NavaEd Exam/298 Questions and Answers/100% Verified

Examen ·

(0)

ATI Nutrition Final Practice Test with verified solutions

Examen ·

(1)

AINS 102 Questions and Answers Latest [100% correct answers]

Examen ·

(0)

HRCI aPHR Certification Exam Sample Questions and Answers

Examen ·

(0)

NR 511 URGENT CARE EXAM QUESTIONS AND ANSWERS COMPLETE #27

€9,53
  • (0)
Ajouter au panier
Ajouté