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BUSINESS COMMUNICATIONS EXAM QUESTIONS WITH CORRECT ANSWERS 2024
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Which of the following statements about communicating in today's workplace is MOST accurate - Answer-Writing skills are more important today than ever because online media requires more writing not less The 21st century economy depends mainly on - Answer-Information and knowledge Gerard's com...

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  • 3 septembre 2024
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  • 2024/2025
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BUSINESS COMMUNICATIONS EXAM
QUESTIONS WITH CORRECT ANSWERS
2024
Which of the following statements about communicating in today's workplace is MOST
accurate - Answer-Writing skills are more important today than ever because online
media requires more writing not less

The 21st century economy depends mainly on - Answer-Information and knowledge

Gerard's company will no longer store its data using in-house hardware and software;
instead, data will be stored online at a remote location. This type of technology is called
- Answer-Cloud computing

What has led to the increase in the number of companies that operate globally -
Answer-All of these (the rise of new communication technologies and advanced forms
of transportation, the removal of trade barriers, and saturated local markets)

The three basic functions of business communication are to - Answer-informing,
persuading, and promoting goodwill

Which of the following is an advantage of written communication - Answer-Creates a
permanent record

Which of the following is an example of horizontal communication in an organization -
Answer-Six marketing reps meet to discuss ideas for targeting new customers.

Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a
colleague's ideas, and inflating grades on a résumé are examples of - Answer-unethical
actions

Which of the following is the first step in solving business problems competently -
Answer-Understanding the problem clearly

The term used to determine the overall impression you continue to build throughout
your career is your "professional ___" - Answer-Brand

Language is discriminatory when it - Answer-stereotypes, insults, or excludes people

A study by the National Association of Colleges and Employers revealed that a majority
of employers consider a minimum GPA of ___ as a cutoff point when screening
candidates - Answer-3.0

,A ___ is a website that allows multiple users to create and edit pages collectively -
Answer-Wiki

Which of the following is an example of a soft skill - Answer-Being able to work well as a
team

The most effective groups and teams have members who are willing to - Answer-
Establish rules and abide by those rules

An interview committee must decide which interviewee to hire as the company's new
project manager. Committee members have decided to vote and then hire the candidate
receiving the most votes. What method for reaching group decisions is this team using -
Answer-Majority

During a meeting Matthew and Jennifer get into an argument about how to prepare a
proposal. Why is the FIRST step they should take to try to resolve this conflict - Answer-
Listen carefully to make sure they understand the problem

Frederick manages the Human Resources Department for his company. The due dates
for payroll reports will be changing slightly, and he needs to communicate this
information to all company managers. Allan should - Answer-send an e-mail or text
message to inform the management staff.

Alfonso has been invited to attend his first sales meeting and wants to be an active and
productive member from the very beginning. Which of the following should he do to
make a good impression? - Answer-Come prepared to the meeting by doing any
preliminary work required.

Michaela will be taking charge of her first virtual meeting. What should she do to make
sure all participants are collaborating successfully during the meetinf - Answer-Project
an upbeat, enthusiastic, strong voice

Experts say that we ignore, forget, distort, or misunderstand - Answer-75 percent of
everything we hear.

Leaning forward, maintaining eye contact, and listening to more than a person's spoken
words are ways to show that you are - Answer-Actively involved

People trained in listening to customwrs - Answer-Try to understand the nuances of
meanings plus the facts

Which is the most accurate statement about nonverbal communication - Answer-
Nonverbal messages in some situations speak louder than the words spoken.

In office conversations, which of the following topics is wise to avoid - Answer-All of the
above

, To operate ethically, teams should represent the organizations view, respect its
privileged info and - Answer-Avoid advocating actions that would negatively affect
members of society

Which of the following has resulted from the prominence of virtual teams - Answer-Work
is increasingly viewed as what you do rather than a place you go

Which of the following is an example of a hard skill - Answer-Knowing how to prepare
financial statements

"Can you please explain more about...?" Is an example of a ___ question - Answer-
Clarifying

"Do you agree with this plan?" Is an example of an ___ question - Answer-Closed

Learning more about the powerful effect that culture has on behavior will - Answer-help
you reduce friction and misunderstanding in your dealings with people from other
cultures.

Which of the following trade agreements expands free trade among Canada, the United
States, and Mexico - Answer-North American Free Trade Agreement (NAFTA)

Which of the following statements about the middle class in emerging economies is
accurate - Answer-Once known only for cheap labor, many countries with emerging
economies are now seen as promising markets

Select the MOST accurate statement about culture - Answer-Cultural rules of behavior
learned from your family and society are conditioned from early childhood.Steven is an
analytical

Steven is an analytical, action-oriented person and places great value on business
messages that are objective, professional, and efficient. He is most likely part of a(n)
____ culture. - Answer-low context

An example of a country with a high-context culture is - Answer-Japan

By tradition, businesspeople in the United States typically place a high value - Answer-
Individual action and person responsibility

Businesspeople from which country are MOST likely to be uncomfortable with silence
and impatient with delays - Answer-United states

Emile was born in Paris and has lived his entire life in France. He is proud of his country
and believes that the French are superior to all other cultures. Emile is displaying -
Answer-ethnocentrism

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