CMS 315 MIDTERM Exam Questions Complete Solutions New Update (A+ Pass)
Centrality of Communication - Answers --People judge us by our communication
-We accomplish almost everything through communication- the evolutionary advantage
*speech makes us different
(FOXP2 gene mutation allows ...
CMS 315 MIDTERM Exam Questions
Complete Solutions New Update (A+
Pass)
Centrality of Communication - Answers --People judge us by our communication
-We accomplish almost everything through communication- the evolutionary advantage
*speech makes us different
(FOXP2 gene mutation allows
speech)
*survival is enhanced by
coordination- we need others
and their knowledge
-Communication make us happier and healthier.
-Low interaction reduces our immunities.
Importance of First Exchange - Answers -You can never take back a first impression
Why do people meet and talk? - Answers --Proximity
-Appearance
-Utility
-Loneliness
Proximity - Answers -If you're closer to someone, you're going to talk to them more
Appearance - Answers -Shapes who we want to talk to
Utility - Answers -networking... what is that person worth?
Loneliness - Answers -if you are lonely, you will socialize.
Why Do we say what we do? - Answers --managing an impression
*warmth and competence
-Reduce uncertainty by making predictions
Levels of Predictions - Answers --Cultural
-Sociological
-Interpersonal
Cultural - Answers -Predictions set from a certain culture
Sociological - Answers -group membership
,ex. major, hometown, job, school
Interpersonal - Answers -- when you know someone so well you can distinguish them
outside of membership.
Propositions About Communication - Answers -1. You cannot NOT communicate
2. Meanings are in people
3. Communication is irreversible
4. Communication is Functional
5. Communication is tool
6. communication is learned
7. Communication is Both intentional and unintentional
8. Communication is contextual
9. Communication has both content and relational aspects
10. Communication = Relationship
Meanings are in People - Answers --Not in words
*labels
-Not in behaviors
Communication is Functional - Answers --giving/receiving information
-persuading/influencing
-affinity (make people like us)
-Identity: self esteem forms from the people you surround yourself with.
-Entertainment
Communication is Contextual - Answers --Physical Context
-Psychological Context
Communication Model - Answers --interpersonal comm is the process whereby one
stimulates meaning in the mind of another through verbal and or nonverbal means
*We don't transfer meaning, we stimulate a meaning.
Organize Message - Answers --Know your purpose
-Drop what's unimportant
-"chunk" what is important: ex. phone number
*think in terms of 3
Use Redundancy - Answers --Offer multiple examples for any concept
-Beware of seductive details----> stay on point
, -Follow "tell-show-do-respond"---> use different media
Focus on Schemas - Answers --A schema is a category system for storing information
*language is a category--> gender nouns--> bridge in german vs spanish
Ask Questions - Answers --Open-ended questions
-Advice vs Questions--> "need your advice" not "can i ask a question?": FRAME IT
-Empowering Questions--> "How can we get sales up?" not "Why are sales down?"
excuses v outcome
Novelty - Answers -- pay attention to new things: new things get more attention
Concreteness - Answers -- pay more attention when you can touch it
Less Competing Stimulation - Answers -- pay attention more with less distractions
Speed - Answers -- pay attention if it is slow
Momentum - Answers -- get people engaged and they can't stop
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