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Industrial Psychology Exam 1 Material Questions with Correct Answers
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What is the most popular outcome variable studied in industrial/organizational psychology? - Answer-Job Performance Most research in I/O Psychology focuses on what ____ predict ____. - Answer-Factors, Performance ______ is seen as the ultimate criterion, or measure of success, for employees. ...

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  • 17 septembre 2024
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  • 2024/2025
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Industrial Psychology Exam 1 Material
Questions with Correct Answers
What is the most popular outcome variable studied in industrial/organizational
psychology? - Answer-Job Performance

Most research in I/O Psychology focuses on what ____ predict ____. - Answer-Factors,
Performance

______ is seen as the ultimate criterion, or measure of success, for employees. -
Answer-Job Performance

Name some ways in which Job Performance has been measured: - Answer-sales
performance, absenteeism, supervisor ratings, salary, promotion, turnover

Campbell's model of job performance is unique in that it measures desirable job
outcomes ____________ from those ___________. - Answer-within an employees
control, outside an employees control

How many components are there to Campbells model of job performance? - Answer-
eight

Define Job Performance: - Answer-Actions or behaviors relevant to the organization's
goals; measured in terms of each individual's proficiency

What is the difference between performance and effectiveness? - Answer-Performance
is the expected value of a behavior, and effectiveness describes the results of this
behavior.

Define Task Performance: - Answer-Proficiency with which job incumbents perform
activities that are formally recognized as a part of their job

What two activities is included in Task Performance? - Answer-(1) those that directly
transfer raw materials into organizational products
(2) those that service and maintain transformation activities

Define Contextual Performance: - Answer-Behavior that contributes to organizational
effectiveness through its effects on the psychological, social, and organizational context
of work.

Example of Contextual Performance: - Answer--cleaning up the conference room
-professional development activities

, Name the 3 types of Contextual Performance: - Answer-Personal Support,
Organizational Support, Conscientous Initiative

What is Personal Support under Contextual Performance? - Answer-helping,
cooperating with, showing consideration to, or motivating others

What is Organizational Support under Contextual Performance? - Answer-Representing
the organization favorably, showing loyalty to the organization, supporting the
organization's mission, or working to make the organization better

What is Conscientious Initiative under Contextual Performance? - Answer-Persisting
with extra effort despite difficult conditions, taking initiative outside of set job
responsibilities to accomplish objectives, developing one's own knowledge and skills

Define Organizational Citizenship Behavior (OCB)? - Answer-Individual behavior that is
discretionary, not directly or explicitly recognized by the formal reward system, and that
in the aggregate promotes the effective functioning of the organization
-going above and beyond what is expected

Name the 5 dimensions of OCB: - Answer-altruism, conscientiousness, sportsmanship,
courtesy, and civic virtue

Define Counterproductive Work Behavior (CWB): - Answer-Voluntary/intentional
behavior that violates significant organizational norms and threatens the well-being of
the organization, its members, or both.

Examples/dimensions of CWB: - Answer-theft, bullying, alcohol use, poor attendance,
drug use, poor quality work, etc.

What are the three types of performance measures? - Answer-objective, judgemental,
and personnel measures

What is an Objective Measure of Performance? - Answer-count of the result of the work
(volume of memberships sold)

What is a Judgmental Measure of Performance? - Answer-evaluations of the
effectiveness of work behavior (yearly performance evaluations)

What is a Personnel Measure of Performance? - Answer-measures typically kept in a
personnel file (absenses and tardiness)

What is Theoretical Criterion? - Answer-Ideal measure of all relevant aspects of job
performance

What is Observed Criterion? - Answer-actual measure of job performance

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