Why is productivity more difficult to improve in the service sector? - ️️- Typically
labor-intensive
- Frequently focused on unique individual attributes or desires
- Often an intellectual task performed by professionals
- Often difficult to mechanize and automate
- Often difficult to eval...
Why is productivity more difficult to improve in the service sector? - ✔️✔️- Typically
labor-intensive
- Frequently focused on unique individual attributes or desires
- Often an intellectual task performed by professionals
- Often difficult to mechanize and automate
- Often difficult to evaluate for quality
What are some of the current challenges in operations management? - ✔️✔️-
Globalization
- Supply chain partnering
- Sustainability
- Rapid product development
- Mass customization
- Lean operations
What are the ten strategic decisions? - ✔️✔️- Design of goods and services
- Managing quality
- Process and capacity strategy
- Location strategy
- Layout strategy
- Human resources and job design
- Supply-chain management
- Inventory management
- Scheduling
- Maintenance
Eli Whitney, in the nineteenth century, provided the foundations for - ✔️✔️standardized
interchangeable parts made by machines to exact specifications
Henry Ford is notes for his contributions to - ✔️✔️Assembly line
T or F: Operations management is applicable to only manufacturing - ✔️✔️False. It can
also be applied to services
What ca How can productivity be improved? - ✔️✔️- Labor, capital, and management
, - Basic education appropriate for the labor force
- Diet of the labor force
- Social overhead that makes labor available
n complicate productivity measurement? - ✔️✔️Not setting proper standards for
quality, external elements
What strategic concepts allow firms to achieve missions? - ✔️✔️Differentiation, cost
leadership, and response
How can a firm effectively use its operations function to yield competitive advantage? -
✔️✔️setting equipment utilization goals below the industry average
What is strategy? - ✔️✔️determining how to get from point a to point b
action plan to achieve the mission
What does SWOT analysis determine? - ✔️✔️Internal strengths and weaknesses,
external opportunities and threats
A resources view would ensure that what resources are available? - ✔️✔️Financial,
physical, human, and technological
What are some advantages of outsourcing? - ✔️✔️Cost savings and gaining outside
expertise
How can cost cutting in international operations take place? - ✔️✔️lower taxes, lower
wage scales, lower indirect costs, less stringent regulations
Cost minimization is an appropriate strategy in which stage of the product life cycle? -
✔️✔️decline
Experience differentiation does what? - ✔️✔️is an extension of a product differentiation
in the service sector
makes your experience unique and personalized
How did Boeing's new 787 Dreamliner increase efficiency? - ✔️✔️new engine
technology for less fuel and power use
What other name is outsourcing manufacturing known as - ✔️✔️contract
manufacturing
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