CTE 138 Exam Questions Success Secrets Answers: Tips and Tricks to Maximize Your Score|38 Pages
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Companies can use ________ to identify and capitalize on market opportunities that are contained in large, complex, or dynamic sets of data.
Select one:
A. crowdsourcing
B. telepresence
C. data visualization
D. enterprise IM systems - ️️C. data visualization Companies can obtain a competi...
Companies can use ________ to identify and capitalize on market opportunities that are contained in
large, complex, or dynamic sets of data.
Select one:
A. crowdsourcing
B. telepresence
C. data visualization
D. enterprise IM systems - ✔ ✔ C. data visualization Companies can obtain a competitive advantage
by using data visualization to uncover and capitalize on market opportunities contained in "big data"
sets.
Companies that use the mobile-first approach
Select one:
A. allow employees to bring their mobile devices to work.
B. design their websites for optimum viewing on smartphones and tablets.
C. ignore traditional standards of grammar, punctuation, and spelling when writing messages.
D. control operating costs through telecommuting and other nontraditional work models. - ✔ ✔ D.
control operating costs through telecommuting and other nontraditional work models
Conducting successful virtual meetings requires ________ before the meeting and ________ during the
meeting.
Select one:
A. less planning; more diligence
B. less planning; less diligence
C. more planning; more diligence
D. more planning; less diligence - ✔ ✔ C. more planning; more diligence
,A good way to test the thoroughness of your message is to use the ________ to ask whether the
message answers who, what, when, where, why, and how.
Select one:
A. contrarian approach
B. storytelling approach
C. journalistic approach
D. rhetorical approach - ✔ ✔ C. journalistic approach
A knowledge-management system
Select one:
A. is a centralized database of experiences and insights of employees throughout an organization.
B. helps companies limit the amount of information employees store on the network.
C. is a tool for creating a bibliography when writing long reports.
D. enables organizations to test employees periodically to ensure they are doing adequate research. - ✔
✔ A. is a centralized database of experiences and insights of employees throughout an organization.
Adopting the "you" attitude is part of developing an audience-centered approach to communication.
Select one:
True
False - ✔ ✔ True
________ focuses on the process and outcomes of communication, whereas ________ delivers criticism
with no guidance to stimulate improvement.
Select one:
A. Circular feedback; linear feedback
B. Intuitive feedback; rational feedback
C. Open feedback; closed feedback
D. Constructive feedback; destructive feedback - ✔ ✔ D. Constructive feedback; destructive
feedback Constructive feedback focuses on the process and outcomes of communication. In contrast,
destructive feedback delivers criticism without any information about what went wrong or how to
improve.
,________ refers to working together to meet complex challenges.
Select one:
A. Meeting up
B. Collation
C. Collaboration
D. Gathering - ✔ ✔ C. Collaboration Collaboration (working together to solve complex problems) is
an essential skill for knowledge workers in every profession.
All of the following EXCEPT ________ are best practices when using phones at work.
Select one:
A. being positive and professional when you answer the phone
B. varying your vocal pitch and inflections so people know you're interested
C. enabling your voicemail, even if you don't check messages regularly
D. ending your calls with courtesy and clarity - ✔ ✔ C. enabling your voicemail, even if you don't
check messages regularly
An effective listener tries to practice ________ in an effort to hear and understand what the other party
is saying.
Select one:
A. content listening
B. emphatic listening
C. critical listening
D. active listening - ✔ ✔ D. active listening
An example of a specific purpose for a business message would be
Select one:
A. to impart information to the audience.
B. to persuade readers to take action.
C. to inform employees about the new vacation policy.
, D. to obtain audience participation and collaboration. - ✔ ✔ C. to inform employees about the new
vacation policy.
As a general rule, which step of the three-step writing process should take the most time?
Select one:
A. Producing
B. Completing
C. Planning
D. Distributing
E. Writing - ✔ ✔ C. Planning
All of the following EXCEPT ________ are elements in the planning phase of the three-step writing
process.
Select one:
A. organizing the information
B. gathering information
C. adapting to the audience
D. selecting the right medium - ✔ ✔ C. adapting to the audience
All of the following EXCEPT ________ will make your business messages more effective.
Select one:
A. clarifying expectations and responsibilities
B. providing practical information
C. discussing personal issues and complaining about problems
D. presenting information concisely and efficiently - ✔ ✔ C. discussing personal issues and
complaining about problems
As an approach to resolving conflict during team activities, a ________ proposes that both sides can
satisfy their goals (at least to some extent) and seeks to minimize losses for everyone involved.
Select one:
A. lose-win strategy
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