CTE Get Ahead of the Game: Essential Study Hacks for Busy Students 139 Questions Well Solved|39 Pages
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________ focuses on the process and outcomes of communication, whereas ________ delivers criticism with no guidance to stimulate improvement.
Select one:
A. Circular feedback; linear feedback
B. Intuitive feedback; rational feedback
C. Open feedback; closed feedback
D. Constructive feedback; d...
CTE Get Ahead of the Game: Essential
Study Hacks for Busy Students 139
Questions
________ focuses on the process and outcomes of communication, whereas ________ delivers
criticism with no guidance to stimulate improvement.
Select one:
A. Circular feedback; linear feedback
B. Intuitive feedback; rational feedback
C. Open feedback; closed feedback
D. Constructive feedback; destructive feedback - ✔ ✔ D. Constructive feedback; destructive
feedback Constructive feedback focuses on the process and outcomes of communication. In
contrast, destructive feedback delivers criticism without any information about what went
wrong or how to improve.
A knowledge-management system
Select one:
A. is a centralized database of experiences and insights of employees throughout an
organization.
B. helps companies limit the amount of information employees store on the network.
C. is a tool for creating a bibliography when writing long reports.
D. enables organizations to test employees periodically to ensure they are doing adequate
research. - ✔ ✔ A. is a centralized database of experiences and insights of employees
throughout an organization.
Companies can use ________ to identify and capitalize on market opportunities that are
contained in large, complex, or dynamic sets of data.
Select one:
A. crowdsourcing
B. telepresence
,C. data visualization
D. enterprise IM systems - ✔ ✔ C. data visualization Companies can obtain a competitive
advantage by using data visualization to uncover and capitalize on market opportunities
contained in "big data" sets.
Which of the following is a tool used by effective listeners to increase focus on the speaker?
Select one:
A. Passive listening
B. Identifying stylistic differences
C. Using the same style in all situations
D. Staying focused on the speaker and content
E. Taking as few notes as possible - ✔ ✔ D. Staying focused on the speaker and content
Which of the following is a type of collaborative technology that can help people work on
documents simultaneously, share files, and share the knowledge of multiple experts?
Select one:
A. Groupware
B. Unified communication
C. Virtual communities
D. Shared workspaces
E. Communities of practice - ✔ ✔ A. Groupware
Companies that use the mobile-first approach
Select one:
A. allow employees to bring their mobile devices to work.
B. design their websites for optimum viewing on smartphones and tablets.
C. ignore traditional standards of grammar, punctuation, and spelling when writing messages.
D. control operating costs through telecommuting and other nontraditional work models. - ✔
✔ D. control operating costs through telecommuting and other nontraditional work models
,Conducting successful virtual meetings requires ________ before the meeting and ________
during the meeting.
Select one:
A. less planning; more diligence
B. less planning; less diligence
C. more planning; more diligence
D. more planning; less diligence - ✔ ✔ C. more planning; more diligence
Adopting the "you" attitude is part of developing an audience-centered approach to
communication.
Select one:
True
False - ✔ ✔ True
All of the following EXCEPT ________ are best practices when using phones at work.
Select one:
A. being positive and professional when you answer the phone
B. varying your vocal pitch and inflections so people know you're interested
C. enabling your voicemail, even if you don't check messages regularly
D. ending your calls with courtesy and clarity - ✔ ✔ C. enabling your voicemail, even if you
don't check messages regularly
All of the following EXCEPT ________ are elements in the planning phase of the three-step
writing process.
Select one:
A. organizing the information
B. gathering information
C. adapting to the audience
D. selecting the right medium - ✔ ✔ C. adapting to the audience
, All of the following EXCEPT ________ will make your business messages more effective.
Select one:
A. clarifying expectations and responsibilities
B. providing practical information
C. discussing personal issues and complaining about problems
D. presenting information concisely and efficiently - ✔ ✔ C. discussing personal issues and
complaining about problems
An effective listener tries to practice ________ in an effort to hear and understand what the
other party is saying.
Select one:
A. content listening
B. emphatic listening
C. critical listening
D. active listening - ✔ ✔ D. active listening
An example of a specific purpose for a business message would be
Select one:
A. to impart information to the audience.
B. to persuade readers to take action.
C. to inform employees about the new vacation policy.
D. to obtain audience participation and collaboration. - ✔ ✔ C. to inform employees about
the new vacation policy.
________ refers to working together to meet complex challenges.
Select one:
A. Meeting up
B. Collation
C. Collaboration
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