MNO 3371 Exam 1 Actual Questions And Correct Detailed Answers.
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HR - correct answer The people that an organization employs to carry out various jobs, tasks, and functions in exchange for wages, salaries, and other rewards
HRM - correct answer The comprehensive set of managerial activi...
HR - correct answer The people that an organization employs to carry out various
jobs, tasks, and functions in exchange for wages, salaries, and other rewards
HRM - correct answer The comprehensive set of managerial activities and tasks
concerned with developing and maintaining a qualified workforce--HR--in ways that contribute to
organizational effectiveness
What is the effect of outsourcing on HR? - correct answer Smaller HR staffs and
more reliance on outside consultants to provide the services once offered by in-house staff. The issue
now is deciding what to outsource and what to keep in-house
Who were the early management pioneers? - correct answer Robert Owen, Mary
Parker Follette, and Hugo Munsterberg
Scientific Management - correct answer Concerned with structuring individual jobs
to maximize efficiency and productivity (Frederick Taylor and Lillian Gilbreth)
Origins of the HR function - correct answer BF Goodrich first to establish
employment department in 1900
Human Relations Era - correct answer Supplanted scientific management in the
1930's (instigated by the Hawthorne Studies by Western Electric). Research revealed that individual and
group behavior played an important role in organizations and that companies needed to think about
human behavior at work. The idea was, the happier the employees, the more productivity.
Personnel Management - correct answer In the 1930's and 1940's personnel
departments emerged as self-contained units charged with the responsibility of hiring and administering
pay and benefits. Personnel management was a reflection of the realization that HR needed to be
managed. The person who ran the unit was the "personnel manager". This evolved further during WWII
when the army wanted to match people with jobs
, O*NET System - correct answer Makes it possible for organizations to obtain the job
analysis information they need from an online database
What happened to HRM in the electronic age? - correct answer As organizations
introduced new technologies, they also increased their need for more specialized employees-
knowledge workers, who present special problems for recruitment, retention, and compensation
Four Goals of HRM - correct answer 1- Facilitation of organizational competitiveness
2- Enhancement of productivity and quality
3- Compliance with legal and social obligations
4- Promotion of individual growth and development
Psychological contract - correct answer The overall set of expectancies held by the
employee with regard to what it will provide to the individual in return
Productivity - correct answer An economic measure of efficiency that summarizes
and reflects the value of the outputs created by an individual, organization, or industry relative to the
value of the inputs used to create them
Quality - correct answer The total set of features and characteristics of a product or
service that bears on its ability to satisfy stated or implied needs
Line managers - correct answer Those directly responsible for creating goods and
services
Staff managers - correct answer Those responsible for an indirect or support
function that would have costs but whose bottom-line contributions were less direct- support line
managers efforts to achieve goals
HRM system - correct answer An integrated and interrelated approach to managing
HR that fully recognizes the interdependence among the various tasks and functions that must be
performed
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