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SHRM CP Questions And Accurate Answers LatestUpdate 2025-2026
A U.S. multinational firm sells big, premium-priced ultrasound scanners designed to
serve U.S. hospitals but offers in emerging markets a much lower priced, portable
version. In addition, the portable scanner creates new markets within the U.S., such as
for small hospitals and immobile patients. Which globalization force is this an example
of? ANSWER Reverse Innovation
What is the problem with effective cross-cultural communication for an organization that
believes its way is the best way and is not interested in other ways of reaching a goal? -
ANSWER Cultural Ethnocentrism
Which metric in recruitment can help evaluate the economic value of filling an open
position? - ANSWER Cost per hire
Which of the following is an advantage of job descriptions in a global setting? ANSWER
They facilitate forecasting current and future staffing.
When a customer needs service, a sales person takes a personal call. What is the best
course of action for the supervisor to take when counseling the sales person? ANSWER
Give feedback to the sales person privately and quickly and cite policy on personal
calls.
Which activities would you include in the design of training for any new technology
system to add value related to knowledge retention? ANSWER Demonstration and
structured exercises
A company identifies training on unlawful harassment for first-line supervisors as falling
within the scope of work for an OED intervention. Which of the following best describes
how this would impact an organization? - ANSWER It will decrease liability because
first-line supervisors will be equipped to identify, correct, and report harassing
behaviors.
,What is a good example of indirect compensation? - ANSWER Providing compensatory
time off to a salaried employee for hours worked in excess of
Which of the following would be the best solution to a growing problem of absenteeism?
ANSWER Ensuring that the organization's attendance policy is consistently enforced
Which of the following best summarizes how HR can enhance their social media
policies? ANSWER Collect intelligence from all parts of the organization about possible
risks.
An expatriate has been moved to another country for a temporary assignment. She
thinks her colleagues in the new location would value punctuality like her colleagues in
the home country. Thus, she perceives slowness in responding to emails and requests
in the host country as a sign of unprofessionalism. Consequently, she gets frustrated
with her colleagues at the cost of collaboration and building relationships with her new
team. Which of the following does this example suggest a lack of understanding and
exploration about? - National Culture
Which of the following best describes the benefit to an organization seeking to expand
its share of worldwide markets from the establishment of an employee resource group?
- ANSWER ERGs have a great deal to offer the group about the needs of the
organization's diverse markets.
Which does this action exemplify? - ANSWER Cultural relativism An international
company implements a dress code that provides overall expectations to be clean and
safe on the job, but leaves specific detail to regional management to establish
appropriate parameters for the operations in that area.
Which of the following should be a first step in developing an organization's
philanthropic strategy as part of a CSR strategy? - ANSWER Aligning philanthropic
activities with strategy and values
Under what case was the standard for disparate impact established? - ANSWER Griggs
v. Duke Power
, Which is the difference between a strategic alliance and a joint venture? - ANSWER
Strategic alliances do not involve equity; joint ventures require that both partners
contribute equity.
The manager is charged to take the lead in a team of employees in organizing
corporate-wide participation for a community event next month. She knows that to meet
the goals of the effort, she must make sure the tasks and expectations are clear and she
provides plenty of direction. Which leadership theory is the manager following? -
ANSWER Fiedler's contingency theory
Which of the following would make the process of change easier? - ANSWER Letting
employees have a voice in the alternatives for change
Your organization wishes to reorganize its sales function to align the salespeople up
against key vertical markets. HR is tasked with exploring the effort. What should it do
first? - ANSWER Perform an environmental scan.
Which of the following would an HR compensation manager perform in order to compare
the organization's key position jobs and salary ranges with that of its competitors? -
ANSWER Market-based evaluation to establish the value of positions
How does human resource management contribute to strategic management for a
global organization? - ANSWER By implementing processes that would serve to
increase integration and the exchange of knowledge
Which of the following must be added as an ingredient in making a diversity and
inclusion initiative successful? -ANSWER Executive commitment
An exit interview survey shows the main reason staff are leaving is to find more
competitive total rewards packages elsewhere. What is the most constructive way that
the HR team can proceed to gather information about competitive total rewards
packages to use in the organisation? - ANSWER Participate in an external remuneration
survey to gauge the competitiveness of the organisation's current offerings.
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