Kano model - Guides d'étude, Notes de cours & Résumés

Measurement may be necessary in the Define Phase to see if a problem exists or not True Measurement never takes place in the Define Phase False Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / 0:00 Full screen Measurement always takes place in the Define Phase False Measurement is done only in the Measure Phase False Projects should be selected by the project team False Improvement projects shoul...

4 groups of cost of poor quality (COPQ) preventive cost; appraisal cost; internal failure cost; external failure cost COPQ in production process 1. materials and supplies 2. labor 3. time 4. logistics 5. returns and warranty claims 6. employee morale 10 steps of Define phase of SS's DMAIC 1. develop financial plan 2. form project team 3. develop project charter 4. collect customer data and requirements 5. define core processes of project and develop process chart 6. d...

Which of the following is a Supporting Service Requirement (vs. Primary Output Requirement)? A) Order-entry is efficient and customer-friendly. B) Delivery is provided quickly and with no issues. C) Product or service provided performs as specified. D) Quality concerns from customers are handled in a professional manner. : A) Order-entry is efficient and customer-friendly. Which of the following statements accurately reflects the Kano Model? A) Over time, Basic Quality characteristics t...

Six Sigma Black Belt Session 3 Questions and Answers Graded A+ Which of the following is a Supporting Service Requirement (vs. Primary Output Requirement)? A) Order-entry is efficient and customer-friendly. B) Delivery is provided quickly and with no issues. C) Product or service provided performs as specified. D) Quality concerns from customers are handled in a professional manner. A) Order-entry is efficient and customer-friendly. Which of the following statements accurately reflec...

Problem Statement- Include - Answer-o Process/Defect o Timeframe o Baseline metrics o Cost/Benefit Goal Statement - Answer-o Targeted Improvement o Timeframe o Projected Financial Benefits Project Defect - Answer-Instance which fails to meet customer requirement Metrics - Answer--Primary Metric - Big "Y" o Secondary Metrics Possible negative consequences Financial Benefit - Answer-o Hard Savings Directly Impact the bottom line Cost Reduction Revenue Enhancement o Soft Savings I...

History of Quality Management Late 20th Century - U.S. and European firms begin to implement Quality Management programs (1980's) - U.S. establishes the Malcolm Baldridge National Quality Award (1987) - Professional societies and publications grow at a staggering rate - Quality entered the service arena - Womak writes "The Machine that Changed the World" and coined the term "lean" - Motorola introduces Six Sigma / DMAIC (1990) - General Electric widely applies Six Sigma (1995) - Le...

What does a project charter do? : It functions as contract terms and conditions What is the purpose of the scope statement? : Explains what will and what won't be covered in the project Which of the following components of the project charter most highly aligns with the organization's strategic objectives? : Business case What is scope creep? : Unplanned, unscheduled, and gradual expansion of project boundaries What is the primary function of the CTQ tree? : To translate the custome...

Customer Value Hierarchy - ANSWER - discovery technique that's based on Kano Model - x axis = customer value, y axis = effort/cost 1) wow/differentiators (⬆ value/⬇ effort) 2) want to have/satisfiers ( value/ effort 3) table stakes/got to have (⬇ value/⬆ effort) - Categorize as deficient, meets or exceeds - Categorize relationship quality as weak, moderate, strong, very strong = "diagnosing relationship quality" Relationship Value Mapping - ANSWER - Planning technique - Asses...

DMAIC - correct answer Define, Measure, Analyze, Improve, Control sort, set in order, shine, standardize, sustain - correct answer 5s Design for Six Sigma - correct answer Matches Customer Needs with Manufacturing Capability Shewhart Cycle - correct answer Plan, Do, Check, Act Pareto Chart - correct...

BRMP EXAM TEST (QUESTIONS AND ANSWERS)2023/2024 House of BRM - 4 pillars (core disciplines) - CORRECT ANSWER-1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - CORRECT ANSWER-Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - CORRECT ANSWER-1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role ...