Upselling Guides d'étude, Notes de cours & Résumés

Extended Warranty or Service Plan - Customers can lengthen the time that a warranty is in effect. (common with appliances, electronics) explain it early in the conversation Product Features - physical characteristics of an item. (size, shape, color, texture, taste, smell) Product Benefits - Advantages that a customer gets from the product feature. What is the best way to explain product features and benefits to a customer - Demonstrate it! What should you do before demonstrating a product? ...

revenue management principle - Answer-selling the right product at the right moment for the right price to the right client 3 major forecasts the Loews Chicago utilizes - Answer-budge, rolling forecast, 14 day forecast Index - Answer-the measurement of a hotel's performance relative to an aggregated grouping of hotels or comp set demand and placement generators - Answer-special events, comp set, citywide programs and loyalty programs attrition - Answer-the under-consumption (under-u...

Customer Service Assessment Chapter 3 Questions and Answers Rated A+ Vocabulary Builder 1. Learned skill of interpreting the meaning behind what you hear. Active Listening 2. To restate what someone has said, using your own words, to ensure that you have understood the intended meaning. Paraphrase 3. Standard wording that addresses specific concerns Boilerplate Copy 4. Questions used to obtain information that require more than a one - word answer Open-ended Questions 5. Expressing acceptan...

The approach of selling a slightly more premium product than the one the customer was originally considering. Correct Answer: upselling For e-commerce marketing, adding products to your ? posts and stories gives your followers a direct path to purchase, which is key for increasing your online sales. Correct Answer: instagram ? enables you to have direct conversations with your customers so you can answer and address customer concerns right while they're planning to buy. Correct Answe...

What is the Texas roadhouse story - CORRECT>> Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas What is the first time guest program - CORRECT>> Identifying and wowing guests who have never eaten at texas roadhouse Which items create the proper Texas Roadhouse uniform - CORRECT>> black trh tshirt, marron apron(no stains), non frayed dark blue jeans, nametag, black/brown slip- res...

NRF customer service chapter 3 Test Questions with Correct A Fraud - Answer-means of stealing by trickery, such as stolen debit/credit cards, counterfeit money, currency switching, package switching, refund fraud, refund abuse and stolen or bad checks loss - Answer-when assets of a business are stolen or missing due to error Physical Inventory - Answer-a type of inventory control in which every piece of merchandise in the store is counted Planogram - Answer-a visual map that shows sh...

5 Areas of Know-Lead Leadership - ANSWER-Knowing Self Leading Self Knowing Others Leading Others Leading Change Stewards - ANSWER-Production managers who oversee bus service and other related personnel First and Best marketing tool for restaurant - ANSWER-Menu "Mature" guest market - ANSWER-50 years or older Management pre-shift meetings - ANSWER-Keep them short, focus on a single topic Side station - ANSWER-Area where extra supplies are kept - glass, silverware First bev...

The muscle that covers the front lower leg and bends the foot up and in is called? Tibialis Anterior What yellowish fluid in the blood consists of approximately 90% water? Plasma 6 Ways to Show Appreciation for Your Child's Teacher 0:06 / 0:54 Which part of the cell contains food substances for cellular growth and repair? Cytoplasm Which branch of the 5th cranial nerve consists of the lower 1/2 of the face and head? Mandibular What eye muscle allows eyelids to open...

What is the texas roadhouse story? Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas What is the first time guest program? Identifying and WOWing a guest who has never eaten at a Roadhouse Items that create the proper TXRH uniform (7) Black/brown belt Black Texas Roadhouse t shirt Maroon apron (no stains) Name tag Slip resistant black/brown No-fray dark blue jeans Hair (off face &...

A follow up courtesy call should:Take place within 10 minutes of guest's move Active upselling techniques used during the reservation process includes:Describing the features and benefits of the more expensive rooms What should you do if you are unable to resolve a guest complaint?Apologize to the guest but explain that there is nothing you can do. What is an advance deposit?An amount equal to the amount of a night's charge that a guest pays in advance If you do not know a guest's name...