Kano model - Guides d'étude, Notes de cours & Résumés

Dit document bevat: - aantekeningen (uitleg + powerpoints) - samenvatting benodigde paragrafen boek operational excellence - samenvatting benodigde paragrafen basisboek logistiek - samenvatting readers op moodle Ik heb deze toets in één keer gehaald

Dit is een samenvatting van alle lessen van het vak Processen & Systemen op de opleiding business studies . Deze les is gevolgd op Hogeschool Inholland. Je moet deze stof kennen voor de Finance - Processen & Systemen toets van jaar 2.

Six Sigma Black Belt Study Guide Questions with Verified Solutions What's Contained on the Charter? Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule What are the Three Pillars of PE? Lean, DMAIIC, DMADV What is used to set Specification Limits? Customer requirements What is the difference between an Activity Flowchart and a Deployment Flowchart? Activity Flowchart: displays complexity & decision points in a process done ...

Match the concept or contribution to the quality guru. correct answers SPC Charts-Shewhart Pareto Charts-Juran Fishbone diagrams-Ishikawa Japanese Quality Award-Deming Quality is Free-Crosby Which ONE of the following IS NOT listed within the 3 trends affecting supply chains? correct answers flexibility agility resiliency digitilization *polarization* According to the Kano model, one of the levels of satisfaction gradually changes into a different category. Which of the followin...

Select the approach(es) taken by the health care industry to respond to society's concerns about the quality and safety of health care. Increased requirements by accrediting organizations for quality and safety measures DMAIC is a mnemonic for which of the following? Define, Measure, Analyze, Improve, and Control True or false? Managed care is a new approach to financing health care with origins in the 1990s. false True or false? Root Cause Analysis (RCA) is designed to identify an indivi...

Business Relationship Manager Professional (BRMP) Exam (Latest 2023/ 2024) Guide with Verified Answers- 100% Correct Q: Linking Business Drivers with Technology Answer: Discovery technique 1) Driver - business "what" 2) Initiatives - Business "how" 3) Enablers - Provider "what" 4) Technology - Provider "how" Q: Solution-based vs Value-based Discussions Answer: Solution-based: start with what we provide and connect that to a customer problem Value-based: sta...

External Suppliers correct answers Reduced costs in inspections may result from a quality organization's established partnership with EXTERNAL SUPPLIERS Must be (Kano model) correct answers Example: interest rates go down, the number of mortgage loans obtained goes up. Feigenbaum's 4 deadly sins correct answers Producing overseas, Confining quality to the factory, Wishful thinking, hot house quality 3 phases of organizational planning correct answers Strategic planning, tactical plann...

Six sigma is more than a quality or cost improvement methodology. It focuses on business ______. - Answer-Process Improvement Six Sigma is not in conflict with other _______ methodologies. - Answer-Improvement Sigma is a greek letter than represents a measure of _____. - Answer-Variability _____ is used on new products or process. - Answer-DFSS The letter __ represents the output of a process. - Answer-Y The ___ of a process is influenced by the inputs. - Answer-outputs Six Sigma provides...

Black Belt Exam Questions and Answers Already Passed What does a project charter do? It functions as contract terms and conditions What is the purpose of the scope statement? Explains what will and what won't be covered in the project Which of the following components of the project charter most highly aligns with the organization's strategic objectives? Business case What is scope creep? Unplanned, unscheduled, and gradual expansion of project boundaries What is the primar...

What's Contained on the Charter? - Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule What are the Three Pillars of PE? - Lean, DMAIIC, DMADV What is used to set Specification Limits? - Customer requirements What is the difference between an Activity Flowchart and a Deployment Flowchart? - Activity Flowchart: displays complexity & decision points in a process done by 1 person. Deployment Flowchart: highlights handoff areas in proce...