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Unit 9: Retail Travel Operations p1,p2,m1,m2,d1
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Unit 9: Retail Travel Operations p1,p2,m1,m2,d1
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Travel and tourism unit 10 M1
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Business portfolio handout
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BTEC Business Level 3: Unit 1 - Exploring Businesses (Distinction*) - Assignment 3
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P1: Write a report describing the retail travel environment, you must include
1. Retail agencies: (describe and give examples)
• Independents- Independent travel agents are business which are operated by
themselves and do not have any chains. For example Abbots Travel
• Multiples- these companies are bigger than independent travel agents, since they
have more branches operating in diferent parts of the country and also on busy areas
such as highstreets. For example Thomas Cook and TUI
• E-agents- theses type of travel agents see their holidays and diferent products
and services online and are specialised in doing it. For example last minute, expedia.
• Home-workers- homeworkers travel agents are trained in hiring people in their
company to sell the holidays and also other travel products from home. For example
Hays Travel.
• Call centres- this means that people who do not wish to book holidays online or go
to the travel agents they can book it through phone. Many multiples and also miniple
travel agents have call centres. For example
• Holiday hypermarkets- these types of travel agents are located in large locations
where people can fnd them easily, who ofer their customers with wide range of products
and services. For example Thomas cook.
• Miniples-a miniple travel agents is often a small business which have not more
than 2-3 branches of the company. These type of travel agents are mostly found in a
region of a county. For example Dawson Sanderson
• Consortia e.g. World choice-travel agents who are in a group and also are
independent, which together come in a group in one name is a consortia. For example
world choice.
2. Products and services: (describe and give examples)
• Traditional package holidays- this is a tailor made holiday where the travel agents
included fights accommodations for the customers.
• Tailor-made and dynamic holidays- a tailor made holiday is when the travel agent
books a package holidays which include fights, transfer, accommodation and also all-
inclusive deals. The beneft for this is that the customer gets the deals for a cheaper
price since the three components are from diferent companies. For example:--
Dynamic package holidays is when the customer books the holiday by themselves
without the help of the travel agents which include all the three components. For
example: Thomas cook
• Ancillary sales – ancillary services are extra services which are ofered by the
travel agents to the customers which include, transfers, money exchange, airport
parking’s and also holidays. For example --
• Scheduled fights- scheduled fights are timetabled and will still take of if even
there are not many passengers. For example virgin Atlantic and also British Airways.
• Charter fights-charter fights varies in many ways compared to scheduled fights.
There will be more charter fights in the summer mostly compared to the winter season.
The fights changed mostly and also they keep delaying. Also if there are not many
passengers in the fight it won’t take of. For example EasyJet ofers charter fights.
• Accommodation-
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