NALP test 2023 with correct answers

Communication with the apartment community The implementation and use of a resident portal can increase the effectiveness of the staff's: Emotional Appeal A sales strategy and presentation with which focus is most likely to increase a leasing professional's effectiveness? Modifications What are the physical changes to an apartment home or common area to protect the fair housing rights of persons with disabilities? Applicant Who is responsible for the accuracy of data collected on a resident application? Rental history Residential properties are permitted to use which screening criteria to discriminate legally? Tour route Which term best describes a situation in which a leasing professional takes prospects through the community in a pre-planned or personalized manner to show off the office, amenities, common areas, and/or model homes? Position the desk chair to face the wall rather than nearby coworkers Which technique is most appropriate for limiting distractions while on the telephone with a prospective resident? Express concern and/or sympathy for the resident When a resident reports an unpleasant incident on the community's property, what is the first action the leasing professional should take? Recognition for all work performed Which method is best for maintaining an effective and reliable maintenance team? Has different impacts on persons of certain protected classes Discrimination due to disparate impact means that a policy or procedure Maintenance office All of the following are part of an apartment community's curb appeal except the Features and benefits The key to a good sales presentation is to match the prospects's wants and needs to the community's The source of the lead Which piece of information is critical for the leasing professional to inquire about when greeting a prospective resident? Engage in mystery shopping at competing properties Which is the best way for leasing professionals to learn what their community's competing properties are offering? Needs and interests of the prospective resident An emotionally appealing sales technique typically involves connecting the features and qualities of the apartment community with the: High-quality preventative maintenance services Which aspect of an apartment community typically offers the residents the greatest continuing value? Physical and mental Which two types of impairments are generally considered disabilities? National origin Which of the following classes is protected from discrimination by fair housing laws? What brought you in to our community today Which question is open-ended? A feature is an item or an amenity; a benefit is what the feature does for a resident What is the difference between a feature and a benefit? Accommodation What are the changes made to community policies and/or procedures to protect the fair housing rights of a person with disabilities? Personalized approaches and emotional appeals Which is the best characterization of relationship selling? Respond to all comments Which strategy is most appropriate for managing an apartment community's online reputation What date are you hoping to move in? Which question is closed-ended? Obtain factual information from a person It is most appropriate for a leasing professional to ask closed-ended question when trying to: Assess, present, and close What are the three keys steps in the relationship-sales process? Admit it, explain it, and resolve it What is the three step process to manage objections? Respond to the immediately How can a leasing professional best increase the chances of turning an inbound lead into a successful visit? Ensuring that information provided by applicants is truthful All of the following tasks are key functions of the leasing professionals role except Personally contact the resident and attempt to retract the notice What should be a leasing professionals first response after receiving a notice to vacate from a community resident? Effective communication Community staff members who exhibit which characteristic are most likely to ensure that residents are provided the best possible service with the fewest misunderstandings? Needs, wants, and qualifying characteristics A leasing professional who has a firm understanding of the community's resident profile will be able to conclude which information about the typical resident? The services at the property that were used and valued When engaging residents in discussion while persuading them to renew, which topic would be most useful to discuss? Display positive feedback from past, prospective, and current residents How can a leasing professional best persuade prospective residents that the apartment community is a trusted brand? To gain a firm commitment from the prospective resident before moving to the next step Why should closing occur at each step of the sales process? On-site testers Leasing professionals should be aware that the compliance with the fair housing act is being verified through which governmental mechanism? Monument, directional, and facility signage The best way for an apartment community to continually inform and market to prospective residents is to provide: